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Having been messed around and generally ignored by a couple of main dealers, it was so refreshing to find ICE Motors. The car is lovely and the transaction was quick and easy. Ian spent ages showing me how everything worked and couldn't have been more patient with my endless questions! We did have a problem with the suspension just 3 days after picking it up but we took it to a local place and ICE settle the invoice direct. Overall very happy with the service.
I have bought a Range Rover Sport from this family run business, the car was perfect and exported it to Namibia. The vehicle was bought under VAT qualification scheme, and this company did facilitate process. I will definitely do business with them.
AVOID! Do not deal wit this company and with this women who I came across across at I.C.E Motors. I bought a car from her. She didn't resolve an issue with my car and she stopped answering my calls. I paid for the repair from my own pocket. Awful saleswoman and car dealership.
Cathy Evans from I.C.E Motors in response to Darek
I apologise Derek, that we did not action a repair as quickly as you would of liked. I agree we did fall outside our normal timelines on this one. If we were aware you were getting the repair elsewhere we would of helped with the cost.
We have now bought 3 cars from ICE and each time the service has been great. We have gone back because the first time there was a problem with the car and they handled it really well and the problem was solved with no fuss. We have part exchanged each time to upgrade. Great service and nice people!
I bought my car from ICE in November and am delighted. The lady was knowledgeable and didn't make me feel a fool like some of the main dealers I had visited. The car is just what I wanted.
Arranged to view a car with this company, but due to their attitude and the state of the vehicle we walked away. We thought that, in our opinion, the woman who showed us the car was very arrogant and short towards us when we asked questions about the car. We felt like we were taking up her time, she seemed to spend half the time shouting at a dog that growled at my husband.The car stank of damp and chemicals, had faded/ damaged paint and was covered in scratches. This and the you either want it or you don't attitude made us beat a swift retreat. We found a nicer car cheaper elsewhere.
Cathy Evans from I.C.E Motors in response to Patricia
I'm sorry Patricia I don't recall your visit but I'm sorry if if you found out customer service lacking in any way. We try to ensure we always present our cars to a very high standard. I wonder if this was one of the rare times we allowed a customer to see a car before it was fully prepped. All our cars are hand polished so you should never see scratches although some of our cleaning products do have strong odours. Again our apologies that your visit was not what you hoped for.
I was sold a car that turned out to be not of satisfactory quality or fit for purpose. The car was rejected under the sale of goods act after an independent inspection was carried out. The dealer was very unhelpful in my opinion and unwilling to put me back in my original position. Fortunately the finance company stepped in and took ownership of the problem. I would never deal with this company again!
Cathy Evans from I.C.E Motors in response to Tervuk
We are saddened to read this review as we try so hard to make sure all of our customers happy with our service. We did offer to repair this car many times and when it became apparent that the customer wanted a refund the finance company had an inspection completed that clearly stated that in the 4000 miles the vehicle had done since purchase that 'drivers technique' had caused the clutch to wear. A further report countered this and at this time the finance company refunded the client and we refunded the finance company. If only all ou 1000's of happy customers were as quick to post reviews!
I.C.E Motors is an Independent dealership that is based in Redhill. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
I.C.E Motors
Harps Oak Lane
Redhill
Surrey
RH1 3AN
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