Ideal Car Centre from Ideal Car Centre in response to Avoid

This review is entirely false and malicious. The customer has had the car over 6 months and contacted us as the car had failed its MOT just now. He was extremely abusive and aggressive using lots of horrendous language and tried to extort us, actually threatening that unless we sorted everything out despite being out of warranty that he would leave negative reviews everywhere. The car was inspected and serviced prior to sale and had no faults. One of the wheel bearings became faulty which was repaired for free by ourselves under the warranty. We have since heard nothing whatsoever from this customer about any further 'faults' or 'complaints' until his very aggressive and abusive phone call yesterday. Despite trying to help, he became verbally abusive and used foul and insulting language when he was informed his warranty had expired. This is a customer who purchased the car on sub prime finance direct through a finance company without contacting us, so it isn't us who described the car a 'delightful'. If he had any genuine issues with the vehicle in this time he could have contact either ourselves of the finance company regarding them, but the fact that he has not contacted either of us shows his complaint is false.

Haydn long in response to Avoid

View all iDeal Car Centre 4.0 (202) Used car dealer in Little Hulton, England Overview Reviews Photos By owner About Google review summary Reviews aren't verified 5 4 3 2 1 4.0 (202) Reviews All reviews12 pay12 test drive11 garage9 +6 Sort by Most relevant Newest Highest Lowest Haydn Long 4 reviews Since buying "the delightful Ds4" his words not mine, the average spend pm on repairs have been £189. They buy cars from the auction and sell them on With out looking at them, the suppose however many point inspection is utter nonsense dont …More iDeal Car Centre (owner) 59 minutes ago This review is entirely false and malicious. The customer has had the car over 6 months and contacted us as the car had failed its MOT just now. He was extremely abusive and aggressive using lots of horrendous language and tried to extort us, actually threatening that unless we sorted everything out despite being out of warranty that he would leave negative reviews everywhere. The car was inspected and serviced prior to sale and had no faults. One of the wheel bearings became faulty which was repaired for free by ourselves under the warranty. We have since heard nothing whatsoever from this customer about any further 'faults' or 'complaints' until his very aggressive and abusive phone call yesterday. Despite trying to help, he became verbally abusive and used foul and insulting language when he was informed his warranty had expired. This is a customer who purchased the car on sub prime finance direct through a finance company without contacting us, so it isn't us who described the car a 'delightful'. If he had any genuine issues with the vehicle in this time he could have contact either ourselves of the finance company regarding them, but the fact that he has not contacted either of us shows his complaint is false. W Tinkerbell 5 reviews 2 months ago Thank you Andy for your excellent customer care, and professional yet friendly manner on our recent Range Rover Evoque purchase. It was a lovely added bonus to receive an after sales silver standard complimentary warranty cover. I have …More Eesa Ughradar 1 review 5 months ago Awful experience. Bought a car off them four months ago. Was not confident but needed a car ASAP, without a test drive (nor was one offered to us). Car quality inside was disgusting, needing a deep valet to get it near good enough to sit …More iDeal Car Centre (owner) 5 months ago We are sorry to hear you are unhappy with your car, however we do not have a record of selling a car to someone with your name and do not recognise the experience you are describing. Can you please confirm which car you purchased. Did you purchase it from us in Manchester, as there is an Ideal Car Centre Ltd in Bilston which is nothing to do with us and is a separate company. Did you buy it from them? Andrew Frengley Local Guide·65 reviews 4 months ago IDeal Car Centre is not particularly easy to find in Little Hulton, but it's worth the effort. TBH it lacks many of the charms of a franchise dealership, presenting more as a fortress than an open site you might meander around kicking a few …More Haydn Long 4 reviews just now New Since buying "the delightful Ds4" his words not mine, the average spend pm on repairs have been £189. They buy cars from the auction and sell them on With out looking at them, the suppose however many point inspection is utter nonsense dont believe it. The things I have had to put right would have been picked up by anyone who had little knowledge of cars. He is a typical car salesmen. Avoid. This will be going on auto trader trust pilto and any other forum to warn people that this company and the guy who sold me this is money pit. I look forward to thier reply apologising for my bad experience which they will surly try to turn it around on me for not contacting them. My answer to that is this. Why waste my energy fighting somthing I know you won't rectify. I would sooner use that energy warning other people to avoid you and your dodgy outfit. The reply is standard stuff. But I have a few pount. 1. I havnt asked you for one round coin so the extort is slanderous so be careful. 2. The car failed on a suspension arm that is servery corroded. Now that doesn't happen In 6 months. Thus pointing me to the fact that you don't inspection you vehicles. 3 referencing the exrortion claim. I reiterate i never asked for any compensation from you. My right to leave negative reviews is just. I don't want your money I also don't want you to have anyone else's based on my exsperaince with you goods. 4. Abusive. I havnt threatened anyone my tone was strong due to the fact I have had to spend nearly 1k on the vheahicle in 6 months. On things that if inspected would have been picked up, and if.you don't like the tough calls don't sell sub pare parts. 5. The bearing if it had been driven it would have been noticed by your "inspection" but it's easier for you to sell at is and then put your customers out by having them repair it on there time. You offer solutions that are un-appealing to your victims so you can add them to your predictable reply. 6. I sourced the car, spoke to your con man in the office multiple time before collection. 7. Malicious do happy customers leave negstive reviews no they don't. Do you really think i sat there and thought you know what i love my car but I am going to write a negative reveiw any way get real your argument is pathetically structured no matter how well written just like your cars really look good but arnt worth the price tag. It's very telling that replies to your negative reviews is you the wo is me act and "the customer just doesn't like us and is mean" sobs the owner. Pull the other one. 8. Contact. I will agree i didn't contact you, after the wheel bearing fob off as i didn't see the point as i you showed your lack give a dam. And it shows i am actually quite tolerant, but the mot failure was the straw that broke the camels back another 240 quid repiar. It makes sense now why you don't mot them it's a cowarday way of putting your head in the sand. Your marketing are clearly good at the replies I give you that but I can see you have had a lot of practice. You can expect the negative reviews to continue as is my God dam right. You scream in pain like the victims while stomping on the consumer. You are genuinely disingenuous and pathetic do better.