Staff from Ideal Car Centre in response to Terrible

Whilst we are sorry to hear that you are unhappy with your car or the service, we would point out that you purchased a 12 year old Cat D Golf for £1,490 which had covered almost 90,000 miles and obviously a clutch can go anywhere between 40,000 miles and 140,000 miles and would not be covered under any warranty as it is a wear and tear item as you were made fully aware when you signed for the warranty. More importantly, you claim the clutch collapsed, yet you confirmed to us on the phone that the car was driving as it should and you were able to change gear properly etc, there was just a vibration through the clutch. This simply means the flywheel could have some dirt on it or be partly worn and this kind of vibration is entirely to be expected on a car of that age and mileage, but it obviously hasn't failed yet and therefore would not need changing yet. Unfortunately you had the repair completed before discussing it with us, yet despite this we did offer to try to speak to the warranty company to try to get a contribution for you our of our goodwill. Whilst we are sorry that you are unhappy, I think we did all we could here as you chose to have a wear and tear item replaced which had not yet failed and wasn't covered under warranty, and then turned down our offer to try to contribute towards the repair. We have also tried to contact you since to discuss it but you have not returned our calls or messages.

David in response to Terrible

I took the car to a garage that you recommended. It was diagnosed as the clutch was failing. When the mechanic changed the full clutch kit he shows me the the parts bits chipped off and a loose fly wheel , he said it was lucky it didn’t cause more damage to engine/ gearbox which would have cost me even more money. You never offered to contribute towards the cost at all. Yes I know I’m not going to get a brand new car for £1500 but the car should have been advised as ‘sold as seen’ as for the 115 point check well 🤥

Ideal Car Centre from Ideal Car Centre in response to Not fit to sell any car

We are sorry to hear that you are unhappy, however we sold a car to your son who confirmed he WAS happy with our customer service and his dealings with us, we did NOT sell a car to you. Unfortunately your review is not at all accurate and does not contain the truth. As you are fully aware your son's car developed a minor fault with a fuse which caused the fan not to come on leading to the engine potentially overheating. Your son was advised not to drive the car until it was repaired for free under warranty, but he continued to drive it anyway. He acknowledged this and acknowledged it invalidated his warranty and that he was liable for any further damage to the car caused by this. Despite this we still repaired his car for free. You even complained to the finance company who had an independent report commissioned on the car and found your complaint was groundless and that as a dealer we had done everything we could or should. Whilst we make every effort to keep all our customers happy, in this instance I am afraid we did everything we could have done and could not do anything more. Your son who actually purchased the car and is our actual customer did indeed confirm to us that he was more than happy with the service received.

Staff from Ideal Car Centre in response to Mercedes disaster

We are sorry to hear that you are unhappy with your car but we are somewhat shocked and disappointed by your review as we have gone out of our way to help you. The suspension was inspected at your request and there were no faults found with it. There was also no fault with the rocker cover, a very slight oil leak which we fixed for you at no cost to you. It was not a big job at all, it was very minor. During this time despite you ringing us constantly every day or two, we have acted courteously and professionally and helped you at every opportunity. We have not heard from you since so I am not sure what you other concerns could possibly be. We did not offer compensation as your 'faults' were fixed at no cost to you so I am not sure exactly what compensation you would require. You were aware at purchase of the warranty claim limit of £500 per claim - a warranty we supply FREE - and you declined to upgrade to a 12 month warranty for £150 with a claim limit of £1,000. You have had the car almost 5 months and the car has probably spent 1 week maximum being repaired, at your request for items which were not faulty but we repaired as a gesture of goodwill. Unfortunately you bought a 10 year old car done almost 100,000 miles and expected it to be like a brand new one.