21% Reviews
replied to
82% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


28 reviews from our car dealer reviews community
Leave a review for Ilford Car Exchange
Leave a review

28 reviews from our car dealer reviews community

Leave a review for Ilford Car Exchange
Leave a review
"Kenneth"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The wife and I had been looking for a clean nissan Qashqai for weeks but all the ones we went to see were not as good as described. Then we went to see one at Ilford Car Exchange and it really was a beauty. We were met by Adam who explained that all his cars were sourced from Main Dealer Part Exchanges. Although we specifically wanted a Qashqai his other cars looked really nice also. The one we bought is a 2009 model in fantastic condition. It had all the service history and spare keys with it. In addition Adam is a really nice guy to deal with. He is very well spoken and polite. There was absolutely no pressure put on us to buy. I remember it was a particularly cold February day and Adam made us some coffee whilst we were looking. We agreed to buy and left a deposit. Two days later the car was delivered to us with a new MOT and a full service. We do a lot of driving as our eldest two are at different universities and we go to visit them. As a result we have done18633 miles in it since we bought it in February 2015. It has been trouble free motoring. We've had no issues with it whatsoever. We would wholeheartedly recommend Ilford Car Exchange

"Sabrina"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I dealt with Adam at ilford Car Exchange and would highly recommend him as a top dealer. I bought a beautiful Peugeot 206 convertible from them in March 2015. It was exactly as described in the Autotrader advert with all the Service History etc. Adam let me take the car on a long test drive as I wanted to drive it in 5th gear at 70 mph. He had no problem with this and was not putting any pressure on me to buy. We agreed a deal and he delivered the car to me two days later with a new 12 month MOT and a professional Valet. The car was spotless and I've had no problems with it at all since I've had it. All in all it was a good experience dealing with Ilford Car Exchange and would definitely recommend them

"my torn Ilford Car Exchange review"
3.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm torn with what to say about Ilford Car Exchange as on the one hand I don't feel like I was given all the information on the car in terms of minor faults and cosmetic damage but on the other hand I can't fault Ilford Car Exchange on their attempts to resolve the issues. I would prefer more transparency during the sale but they have responded when I have complained about the issues. Would I still recommend them, I would have to say yes.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Annamaria"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a beautiful Honda Civic from Ilford Car Exchange. The car was exactly as described on the autotrader website, in excellent condition with full service history. I got a brand new MOT with the car for free of charge. It was a really good experience to buy the car from this dealer. High quality cars and customer service. Helpful, honest, kind customer care. I have never had any problem with the car, it is my best car I have ever had. It was a really good choice this car especially from this dealer. I highly recommend the Ilford Car Exchange if you are looking for a reliable, high quality car from a good dealer.

Get Car Finance

Reviewer has confirmed their email address

+8 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Jonathan"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a lovely Ford Mondeo for £6000 from this dealer back in February 2015. Just last week one of the electric windows stopped working and I contacted the dealer for advise. I did not expect him to fix it. To my surprise he got in touch with a garage local to me and got them to fix it for me at his expense. So I just wanted to say thank you to him. I've had no other problems with the car. I would definitely reccomend Ilford Car Exchange as an honest and kind dealer

Get Car Finance

Reviewer has confirmed their email address

+9 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Happy Customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a lovely Nissan Qashqai from Ilford Car Exchange. We were very impressed with the customer care we received and the car was exactly as described in the autotrader advert. I would definitely recommend this dealer as we had a really good deal from him

Get Car Finance

Reviewer has confirmed their email address

+10 Found this review helpful
"Frustrated"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought this car as described as having full service history. When it was delivered the owner had brought the wrong service book. I have phoned numerous times and he always says the service book is in the post. Now he seems reluctant to take my calls at all. Never buying from him again.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Very disappointed customer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from this dealer in November 2014. In just over three months this car bought from this dealer has cost me £4,700 in repair bills. He has stopped answering e-mails. In my experience with this dealer unless you have deep pockets and don’t care for after sales service stay away from this dealer.

Get Car Finance

Reviewer has confirmed their email address

+2 Found this review helpful

Unknown from Ilford Car Exchange in response to Very disappointed customer

Whilst we take great care to ensure that every car we sell is handed over without any faults, issues can and do sometimes arise. This can be true of even brand new cars. We provide a 6 month warranty with each car. The only requirement is that in case of any problem the car must be returned to us for investigation and repair. In this particular case this customer was requested numerous times to return the car to us (at our expense). Each and every email he sent was responded to with the same request. Unfortunately he refused to return the car (a 2005 55 plate Jeep) to us for repair and instead took it to a Main Dealer. In this case we couldn't help but made it clear to him all along.

Unknown from Ilford Car Exchange in response to Very disappointed customer

Whilst we take great care to ensure that every car we sell is handed over without any faults, issues can and do sometimes arise. This can be true of even brand new cars. We provide a 6 month warranty with each car. The only requirement is that in case of any problem the car must be returned to us for investigation and repair. In this particular case this customer was requested numerous times to return the car to us (at our expense). Each and every email he sent was responded to with the same request. Unfortunately he refused to return the car (a 2005 55 plate Jeep) to us for repair and instead took it to a Main Dealer. In this case we couldn't help but made it clear to him all along.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

CDR Logo Transparent
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Get Car Finance

CDR Logo Transparent

Dealership Information

Ilford Car Exchange is an Independent dealership that is based in Ilford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
28 reviews4.2 out of 5 stars — Rated Very Good
Excellent
20
Very Good
3
Average
0
Poor
1
Terrible
4

Add Review

  • Submit new information

  • Contact Information

    Address

    Ilford Car Exchange
    53 Redbridge Lane East
    Ilford
    Greater London
    IG4 5EY

    Get in touch

    07966 263308
    http://www.ilfordcarexchange.co.uk

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    82%
    Would recommend this dealer to family and friends
    21%
    Percent of reviews responded to by this dealer

    Additional Information About Ilford Car Exchange

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more