Bought a car from Imperials in December 2023 – A 2021 Range Rover Velar. The experience since has been as bad as many others have suggested online. Firstly, the car had 10 faults which were diagnosed by our local Main Dealer shortly after purchasing – Within about 350 miles, in fact. Some of these fault codes had already been cleared/deleted, but not repaired, when Imperials had the car serviced/inspected in October 2023. My local Land Rover dealer confirmed this to be the case and provided me with the evidence. Secondly, there were items of paintwork which needed attention before we agreed to buy the car. This paintwork was finished to a poor standard – There was overspray on several panels, the paintwork has fallen flat since, and they didn’t bother to mask over the rear reflector – They just sprayed right over the top of it! I’ve attempted to arrange for this to be rectified since, but I was hoping to reach an agreement on the third issue first… The alloy wheels fitted to the vehicle were cheap, Chinese replicas. The advert used the same alloy wheel style name as Land Rover do and the centre caps displayed the Range Rover logo and so I had no reason to believe the wheels were not genuine parts. However, during mediation, Imperials still insisted that they were completely transparent about the wheels being replicas – Despite never once mentioning the word replica! Either in person or by email. They have since offered to exchange the wheels for others which they have “on the shelf” but couldn’t guarantee any of those wheels would be genuine either! They obviously make a habit of fitting replica wheels to their cars and perhaps selling the original/OEM wheels separately. That would explain why the 2 of the wheels were cracked and 1 was buckled when we bought the car. When raising a complaint regarding these issues, the Salesperson, and the Managing Director, both found it amusing, sending emojis to each other by email whilst copying me in. Avoid at all costs unless you have similarly low standards. And avoid purchasing from Jake, especially – Or just prey that you never have to have any contact with them once they have taken your money! Complete wide boys. I’m not the first person that’s taken them to court and I’m sure I won’t be the last.

I purchased a Lamborghini from Imperials for £175k through collecting cars the auction site (167,500 winning bid & 6k+vat fees to cc) on the 9th June. Imperials had stated the car had no faults. Cars listed on there must comply with the credit consumer act, where you have recourse should they be not-as-listed. I had good communication with Mason, Shaun’s Son up until day of collection, the 20th June. When I was there, he told me the car had the tyre light on, but would go out one I was ‘down the road as he’d just chucked some air in’, I asked if that meant it had a puncture, he said no. I took some photos of the car outside the dealership before setting off. I got home and the tyre light had not gone out, also I’d noticed the engine management light was on (and is shown being on in the pictures before I left them). I emailed my findings to Mason the next day, asking what to do. No reply. I emailed again on the 17th July, stating as I’d had no reply offering help, I wanted to exercise my right to reject the faulty vehicle within the 28 day period (credit consumer act). No reply. 16th August, another email sent by me. No reply. I informed Collecting Cars, at this point, who banned them from using their site, and I issued a ‘Notice Before Action’ on the 31st August. I was going to take them to Court for the amount of the service invoice I’d received to put the car right, for nearly £3k. The ecu report from the inspection shows the faults were present & being ‘reset’ for some time before I collected the vehicle. 3 days later, a reply from Mason! The first one since collection – attaching a signed order form by me (which I was given to do after already paying for the vehicle, & as I was out the door with the folder of service history in my arms) where I have waived all my rights to the credit consumer act apparently. It’s just disappointing, buying a car like this should be a great experience, and I’ve been let down by some cowboys. It’s luckily rare this happens now with second hand car sales, as things like the credit consumer act were set up to stamp them out. So please check the paperwork Imperials are getting you to sign when you are buying.