I purchased a Ferrari F430 from Jim (again, as in other reviews) in Chelmsford 18 months ago. Day after I got the car home issues with the F1 clutch system, Imperials NOT interested at all, story after story from Jim.. Luckily I ignored the so called Warranty they give their cars (worthless) car was supposed to be fully checked by then - NO WAY checked in anyway - Warranty does not exist! I paid extra for a RAC Warranty who finally covered this F! problem months and months later, anyway in 18 months I've spent £30K on fixing this car and done less than 2000 miles. Blown manifolds, hole in exhaust box, engine bolt glued in with Black Silicone, blown brake pipes, cracked rear clam shell, broken roof, huge hole in window not worked properly except demo, radio/stereo did not work, phone pack did not work, speakers in doors badly fitted had to pay Ferrari £500 to make them fit, kept popping the door trims off! Broken rear suspension spring, all ball joints shot, steering joint shot, door windows not shutting and leaking badly, have had 5 engine warning lights on, botched internal trim fitted kept falling down, bad wiring behind dash causing electrical problems, wishbones needed replacing, knackered botched internal window scissors, clutch 70% worn, tyres old and perished, one of the CATS had perished, engine sensors not working, perished engine exhaust pipes leaking, leaking and loads more I cant remember! In 18 months of ownership its been in a garage now 10 month of this and its in still as I type this having a completely new roof! They managed to blag the new manifolds through the RAC warranty by pulling strings after me threatening 'harry carry' - the rest not interested, Jim just fobs you off as has now power whatsoever - the owner Shaun tells staff NOT to communicate in writing so they are all in on the scam of this dealership. Keep WELL clear!!! Yet another court case coming their way after this lock down. Complete FRAUDS...

Can't believe a place that sells such expensive cars can be so dodgy. Two different people have told me the car they sold me was crashed. Theyve ignored me since bringing this up. Avoid.

I deposited a range rover over the phone with Imperials Chelmsford... I dealt with J start to finish who told me once the finance has been accepted and paid out, I can collect it then straight away. My part exchange Mercedes was taken for a quick drive and the finance on that car was cleared within a week and they sent me the clearance letter for this Great garage and will use again

Never experience such poor customer service as i did at Imperials Chelmsford, just a basic call back was beyond their comprehension. All their positive reviews are based on a sale not how they deal with customers after. What salesman wouldn’t been charming and helpful, they are trying to make a sale. Good companies have good customer service, no better than a back street dealer.

Imperials Chelmsford totally ignored me, I have a quality part exchange vehicle and have contacted them at least five times in order to buy a vehicle on every occasion even on the out of hours mobile number they have totally ignored me they clearly do not want my money what a let down.

Absolutely disgusting the way they treat customers, drove 9 hours all round trip, 4 and half hours there and back for a car I put a desposit on of £500 for them to tell me it wasn’t there when I arrived, then tried to convince me to buy a different one. No phone call, no nothing, so disgusted with the way they run there “business”. Wouldn’t waste your time.