Had problem with my car I needed to speak to someone about. All Receptionists very friendly. Spoke to lady called Nicola, so friendly and helpful, made me feel confident about the service I would have. Recommend Cooper Cobham BMW.

Very poor customer service. Cooper BMW Cobham made me travel 20 miles my car went in for airbag recall passenger airbag module they didnt have the part in stock didnt tell me that till after 2 hours of waiting they only had drivers side airbag trim inside broken they gave it a valet chipped paintwork on front bumper wont call me back to deal with my complaint i will never buy a bmw again customer service is terrible all that has happened is i have been thobbed off managers name is ollie the wallie never again will i set foot in a bme service or showroom

Recently bought a new vehicle from Cooper Cobham BMW. Ashley was extremely helpful throughout the process despite my indecision and even track the process whilst on leave. Good product knowledge and aftercare to date.

My M4 was booked in for a service at Cooper BMW Cobham. I received this text at 6:40pm the night before, cancelling my appointment. No apology and no call since to rebook....very poor...I certainly won’t reply.... good afternoon Mr Evans, this is BMW unfortunately due to technical issues in the workshop we have to cancel your booking tomorrow we will rebook soon. Please do not reply

I recently had to put my private number plates on retention for my new BMW X2 delivery this was carried out by Maxine at Cooper BMW Cobham she was a pleasure to deal with and made the process very easy she is a credit to the sales team at Cobham many thanks Leslie Day.

I recently (last Friday) bought a 'nearly' new 68 PLATE BMW M140i for my wife as a birthday present from Cooper BMW Cobham. The M140i is brilliant and my wife just loves the car - it isn't going to be the cheapest car to run, but its "a smile a mile"... We had a great sales person look after us called Lauren Hobday, the star of the whole buying process was Lauren, she was so helpful, professional and just made the buying process a pleasure, which when your spending c £28k is important and matched our experience of buying other BMW's easily and surpassed our expectations. The unveiling process of our new car, which was cleaned immaculately (it looked brand new), and the look on my wife's face when she realised it was her car that was covered up ready to be unveiled was a picture, it made the whole event a real 'special' day' for her. Lauren was really instrumental in this as were the reception staff who were always on hand to provide coffee and anything we needed. It was a really nice 'buying' experience, made the day and my wife loves the car... This is the first time I have given any feedback to a garage when buying a car, but because Lauren helped make this such a special day for my wife (we even had a slight blip in the process which Lauren ironed out perfectly) I feel its well deserved. Lauren's attention to detail, mature and personable approach and 'nothing is too much trouble' attitude - great job and great customer service 10/10. Its easy to complain about stuff that goes wrong, as things do, but much nicer to say 'well done' when things turn out really well and your expectations are exceeded.... the unveiling of the car was a real bonus, never had that from any other BMW dealership ! And she has followed up with us to check everything is okay, she must be able to see my wife's smile from the office - the cars great. So, well done to Lauren, your a credit to your team.

Car booked in for safety recall, month in advance with request for courtesy car. Took car in, no courtesy car available, work carried out and checked. Fault occurred with car while being driven back to me, returned to dealership and I was told this fault was there before I took it, no effort to find a resolve and left with a car that was undriveable and a repair cost of £450! The whole experience was shocking and would not go back to Cooper BMW in Cobham if it was the last garage on earth!

Ashley at Cooper BMW Cobham was attentive and communicated well throughout the sales process . All organised well and did what he said he would do . Good experience overall.

Oil service yesterday was handled very well by Farzand Ali. He kept me informed on progress and arranged replacement tyre and wiper blades. Very satisfied with this service advisor. Top man.

Service was carried out as promised in 1.5 hours. Ali, the Service Advisor I dealt with, was friendly and efficient. Whilst I was waiting he kept me informed of the progress of the work. Well done Cooper BMW Cobham.