Ah.. So not sure where to start from, I had my car booked with BMW Cooper Reading for 20th of December when I walked in I was impressed with the showroom, probably one of the biggest BMW dealer I have seen but unfortunately all those looks were deceiving. At the time of booking I have mentioned about some connected drive issues too which they kindly agreed to look into it, probably my fault I shouldn't have. Next day I received a call from a service advisor that we have done the gearbox adaption reset and now waiting for BMW Germany to get back to us regarding connected drive issue. Two days gone, 3rd, 4th, 5th and so on... At that time I was getting bit annoyed that I requested that can you park connected drive issue and get the car in the workshop for issues orginally reported and the answer was "no" we will get the car in the workshop at the same time. Now the 10 days gone, sent an email to an advisor and no response. 15 days gone, email sent and rang several times no response, 20 days gone no response, on 24th day yes you heard me right after 24 days, I had to ring Paul Glister, Head of Business at Cooper Reading explaining my frustration and demanded my car back. Paul was shocked that it has taken 24 days and assured me that he will personally look into this matter which was a bit of relief, guess what all of a sudden I received an email from my service manager James Grant that workshop controller would like to take my car away on a overnight test drive to experience the issues I have reported and they need my authorization, which I have authorized straight away. 2 more days gone and complete radio silence again, naturally I sent an an email to Paul Glister again asking for an update and no surprises I received an email from James Grant my service advisor within few hours that car is fixed, and guess what they have done in 4 weeks, gearbox adaptation reset and balanced 4 wheels, which I totally understand is a very labour intensive job and took exactly 4 weeks to fix, joke!!!!!!!!!! So basically they just wanted to wash the hand off and give me car back after 28 days without doing any work other then what I have mentioned above as probably even they know how incompetent their workshop is. When I went to collect the car it was suppose to be all washed up and cleaned, I saw the car parked outside yes it was all washed up with filthy wheels and water on the center arm rest inside the car looks like they have used a dirty towel on interior and whole car was wet, so after the so called wash they didn't even bother drying the car. Neil, senior service advisor came to handover the key as my original advisor didn't had the courage to face me, gave me the key with ZERO apology as nothing has happened and no explanation why it took them 28 days and all the inconvenience that has caused me during that time. At that point I was so frustrated that I didn't even wanted to stay at that place for one extra minute, I grab the key went inside the car and surprise surprise after the so called overnight test drive they didn't even bother putting some diesel in the car and gave the car back to me empty tank, naturally I drove the car to the nearest fuel station and then to the carwash to get the car cleaned. Gutted why I haven't read some of the RECENT feedback before booking the car in with them as they are all negative. Final verdict, if you love your car please STAY AWAY from this dealership at any AVOID any any cost. AVOID BMW COOPER READING AT ANY COST.

Really good dealership, I purchased a BMW from them in May and I am really happy with it, its in beautiful condition and It was really good value for money!