The sales staff are wonderful, Beau Pettman, went out of her way to help me, to buy my second hand car, only to pleased to invite others to meet Beau see if she can help you look for your car. (five star service)

On arriving for a booked appointment I had to wait 10 minutes just for someone to allow me to enter the service department. She also questioned as to whether I was entitled to park in the disabled bay, even though it is a Motability car. I had to inform her that I have a Blue Badge. She also asked me to wear a mask, I let her know that I am exempt, although she didn't have a mask on anyway. Many people including Royal Mail postmen coming in didn't have a mask either. During the 10 minute wait a male member of staff sat at his desk just coughing. No tissue, or coughing into his elbow as is advised. No just coughing even to the point of his coughs wobbling the "splatter screen" at his desk. Throughout my hour wait for my car to be returned, there was continued coughing as previously described. Upon handing back my car keys, I could not quite understand the person talking to me as he had a mask on behind the screen and I am hard of hearing. I found this very difficult. I did not find my car back in the disabled bay, I found it down near the back of the area. My car seat was fully back from the pedals and reclined so far back that it took me some time to sort out before I could leave. I also found that they had interfered with my car settings. Automatic headlights and speedometer were not as before. "Car Settings" was showing on the display. I shall not return to that place. Shamefully ignorant and disgusting. No respect for anyone or anything. Appalling to say the least ! They deserve 0 star rating.

I have just bought a used car from Ford Invictor and have been very happy with the result.I was treated with the greatest respect and a friendly attitude. The sales man David Morgan had the patience of jobe all the paper work is done on line. insurance car tax all this was done. I had the same experience Thee years ago and also found that I had the same attention. I would recommend ford Invictor for their exemplary service. John Ralph.

Since the car was bought, March 2016, we have had the worst service from this company. They never returned our calls, not once after the sale. The reason that we will now take legal action is the dealership failing to fulfil a claim through their much advertised small repairs plan. We had been trying to talk to someone to the dealeship since the beginning of the year. When we finally decided to call the insurance company instead, we found out what the procedure is and followed it to make the claim. We were meant to be contacted by the dealership to book an appointment within 5 days. We waited for a couple of weeks and then called the insurance company to complain. We then received an email for an appointment on a random day, i believe it was the day after! It took many phonecalls to the insurance and the dealership to finally get them to book an appointment. We took the car in on the previous day. On the day of the appointment we tried calling the dealership before driving to Canterbury to pick up the car.. My partner tried about 10 times, and finally got to talk to the woman at the reception. He explained that we are driving for an hour to go to the dealeship and wanted to know if the car was ready. She was meant to call back. She didn't. We called again in 20 minutes and had the same conversation, she said she was going to call back but she didn't. So we decided to go pick up our car and consult a lawyer. On arrival to the dealership, the blonde woman at the reception offered us the keys to another car because she thought that was the car we had been calling for! Despite being given the reg numbers! We marched at the garage reception where we met yet another rude person. A woman was sat at the computer. She didn't bother to aknowledge us much, was too busy playing on her pc. We started telling her about the car and that we tried reaching them and left messages with the reception. She replied "oh yes I saw the message, i dont know, he should", laughed and carried on playing with her pc. That person Tom showed up, hands in his pockets at all times.. His replies included "oh well the car is not ready". We asked why and he said "the guy just didn't show up". We said we have been trying to call and told him off that he should be the one calling us to let us know. At first he said he didn't have a number to call us, then when we protested he noticed that there was a number written on the keyring that he had written down. He read it out and was the wrong number so he said "see I had the wrong number". He didn't try calling anyway though. We asked what is going to happen next and Tom said well you have to rebook it. We explained that we live an hour away, both working and he replied "not my problem". I said "well you are getting sued then". He replied "see if I care, it won't come out of my pocket". We asked to speak to the dealership manager. he said "I am the dealership manager and you can do nothing about it". We asked for information about the head offices and he said there are no head offices. He rudely asked "and where are you from?". Racist as well as useless. I went to the reception to ask the blond woman seating there about the contact details of the headoffices to submit my complaint and she said "I don't know if we have head offices. I don't have any contAct details. Let me get the manager". She went in and said she spoke to the manager and he would see us shortly. When I said that Tom said he is the dealership manager she laughed. (I can only assume to does it often, to impersonate the actual manager). After a few minutes Chris came to meet us. We had a chat, reported everything to him and agreed that the car would be picked up, fixed and dropped off at our home, since the garage is not capable of booking an appointment. On the next day we spoke to the insurance company to complain about the incident. They confirmed that they were NOT involved in booking the appointment, the person to make the repairs was NOT booked through them, and that the dealership had lied to us!