This garage had my brand new MG HS hybrid for two months as there was no heating or AC. I only got updates if i phoned them or dropped in. No courtesy car and no-one told me i could have a hire car from MG assist. Eventually got the car back in June , it was covered in bird droppings, had a dent on the bonnet and was missing two dust caps. In August had to call out the AA as the electric motor had failed. AA man found no coolant in the tank for the electric motor and high voltage cables hanging loose below the engine. Vehicle now at MG Ashford to see if they are any better. Unfortunately i cannot give 0 stars !!

Ranjit 10 out of 10 for customer service. Communication and helpfulness was fabulous. A credit to the Dealership. Thank you

Tell you one thing what you want to hear, then retract what said, avoid. Now mg dealership also.

I brought a brand new Mazda about a year and a half ago, and I would never buy anything from them again the after sales is none existent and for the service they offer is just awful, they don’t even wash your car!! All I heard them telling customers is to look online lol 😂

We had thought that our search had concluded with the appointment we had with the sales team and the purchasing of the car. The main reason for choosing a well known garage is for the reputation but unfortunately this has been trashed by our treatment. If we had known that they put your face to face customers in competition with online sales (Cinch) then we would never have made the journey from Folkestone and spend one and half hours with your sales person. Complete waste of our time and his. Fortunately for us Marshall at Canterbury had another car to our spec and treated us how a respectable garage should.

I bought a brand new car from this dealer last year and only found out when there was a problem with the paintwork that they had applied GardX protection and included £500 for this in the purchase price. I asked for a copy of my invoice (which disappeared as soon as I signed it online) and then found out that I had also paid a further £948 on warranties on the wheels and tyres. The Compliance Manager was unable to understand ‘where the confusion has arisen’. Well, it is very clear on the paperwork that I was sent retrospectively that the dealer is required to discuss these items in detail with the customer, making sure they understand exactly what they are buying, what the cost is and what the responsibilities of the customer are, and the fact that there is a 14 day cooling off period. You are not supposed to include it as a short one-liner on the invoice with no explanation. By the time I realised I had these warranties, they were already invalid as I hadn’t taken the vehicle for the requisite periodic inspections. I did eventually get the £948 refunded but I never had the £500 returned as this was always used to deflect responsibility for the paintwork issues. I really wouldn’t bother with the GardX; it costs £300 to have it applied by people who are trained but not experts (their own words) plus £200 for a bag of lotions and potions, only to achieve paintwork that is very high maintenance to keep clean. Don’t be naïve like me; make sure you understand every penny on your invoice, then get a quote from another dealer. Better still, go to Carwow and get the best deal (yes, I am very wise after the event!) This has been my worst ever car buying experience – and as I have been a car owner since 1979, that is no mean feat!

Never updated the system and telling me that they won’t for an oil change. That they don’t care now cos it was done a year ago.

My car had a service and mot at the Maidstone branch and the service was absolutely brilliant I waited in the mot viewing area and the mot inspector was very friendly and talked me through the mot and was quite funny bloke would definetly recommend them the receptionist was very friendly to with great coffee making skills