My experience with Carfirm has been nothing short of a nightmare. I purchased a Ford Transit Connect (RV17 AZB) from them on August 15, 2024, only to have it break down within hours due to severe faults that rendered it completely unfit for purpose. After returning the car on August 20, 2024, I have been left in financial and emotional turmoil with zero updates from the company and unable to get to work as an air conditioning engineer. The vehicle I purchased developed an engine management issue, and would only allow me to drive at slow speeds which became dangerous. The vehicle’s service history indicates a reconditioned engine from a salvage merchant, further casting doubt on the vehicle’s integrity. Under the Consumer Rights Act 2015, I am not obligated to accept further testing or remedial actions for the vehicle. Despite this, Carfirm has ignored my numerous attempts to contact them and resolve this issue. The lack of response from both the finance team (Adam), and the company management is unacceptable and has only increased the strain on my mental health and financial situation. As well as selling sub standard and problematic vehicles, Carfirm are also conducting unethical online practices. I have gathered evidence suggesting that Carfirm has been involved in posting fraudulent Google reviews, which not only mislead potential customers but also damage consumer trust.. I demanded a full refund of £9,478.80, which I expected to be processed by close of business on August 22, 2024. Carfirm have failed to meet this deadline, and have not contacted me to provide an update. I will escalate the complaint to the Financial Conduct Authority (FCA), report the issue to Watchdog, and pursue legal action to enforce my statutory rights. The total disregard for customer service, coupled with fraudulent review practices, makes Carfirm a company to avoid. Their actions have not only led to financial loss but also caused unnecessary distress. Do not waste your time or money with this disreputable business. I am still yet to hear from them as of 23rd August 2024.

Bought a car from The Car Firm what a joke was lied to about when the MOT was supposed to be done and after I arranged the car to be delivered had to change my mind and collect the car, still waiting for my delivery charge to be reimbursed after the salesman and an email confirming that it would be paid on the next Monday and I’m still waiting over a month later.They have ignored my calls and emails.