As this is the second time my car had to be taken in for fixing, they have had my car 10 weeks yesterday and still nothing from them. Customer service is terrible as they resolved nothing, complaints did absolutely sweet all. I explained that I am losing my current borrowed car and honestly they could not have cared less, I have not been updated on anything and IF I have its been due to me calling constantly! I have had my car 4 months and I have only driven it for 3 weeks! They sold me a faulty car and said that if warranty don't cover it then its not their problem to fix which is absolutely disgusting and what makes it even worse is if I was a bloke I probably wouldn't be treated this way! I have now been left with no choice but to get trading standards and a court case involved in this situation as I can't seem to resolve it any other way!! Disgraceful.

Iv had my car going there for over 6 years and under -JDavy it was good and acceptable, however the last 2 years and under snows, the staff are rude couldn't care less about your requirements and they don't answer the phones at all, please avoid as it has been truly tarnished from the garage it once was when I purchased my vehicle, I'm not giving them any more money

I absolutely love our Mokka, and when they sold us it they were obviously lovely to deal with, but, the after sales is absolutely terrible, the servicing is absolutely terrible as is the customer service. We have a new car every 3 years and vauxhall would have definitely been in the running if it weren't for the aftercare or total lack of it. This whole garage is totally out of the running for our next one.

Ever since we brought our 63 plate Cascada new from J Davy we have had a service plan for service and MOT. It has always gone to J Davy for the service and MOT . On September 20th 2022 it was booked in for a service and MOT as we have always done. Our car went back in for glow plugs in November 2022. My wife was pulled over by the police on the April 18th 2023 because the car had no MOT she was cautioned and find £100 . Which was a big shock to us because as far as we were aware the MOT was done. J Davy had failed to do the MOT . J Davy have said they can see it had not been MOT they don't know why and it was not flaged up to us when it has been in for the glow plugs needed. The garage is a shambles and has never failed to disappoint.

Poor after sale and porr custumer service . Wanted to invoice second time for a problem that they themselves detected 3 weeks ago And Vauxhall cars are rubbish anyway, will never buy onother one.

I have brought my car from j Davy 41/2 yeatago always had the car serviced yearly and mot done by them. Always gone on there recommended work that needs doing . They quoted £2889.00 to supply and fit a new clutch, I decided it was time to get other quotes, £1189.00 from formula one service centre . Fantastic service great job , no more jDavy , they also quoted £95.00 to top up coolant level and do pressure test it was 5 mm below the max line

Bought our new car here, brilliant service all round!

Had some issues with our Astra, all quickly diagnosed and fixed. Couldn’t ask for better

Copy of a letter sent to Davy's. I have bought new and second hand cars for over 40 years, never have I met a dealership as rude and as incompetent as this outfit. Would NEVER EVER use them or recommend them service is appalling "I write to express my total dissatisfaction at the appalling level of service received from your dealership My car was delivered to J Davy Friday the 8th July 2022 having gone into limp mode Wednesday 6th in Ipswich Fortunately I was able to get it home to Basingstoke (just) at 45mph… Nothing more was heard from your dealership until Monday 18th July when someone rang to say they had identified the fault as a pipe that had failed and that it would need to be ordered as not a stock item and that it was a known fault of this model… 5th August nothing heard from you a letter was sent to you and Citroen head office expressing my complete dissatisfaction at the service received. My letter also reminded Davy’s that the car had been into them in February for a service and for them to fix the passenger heated seat which had stopped working. I have not even had the courtesy of a response from your company, is this how you treat your customers….?? I was advised this needed further investigation and would need to book the car in again at a later date. The drivers heated seat had been working perfectly and in your investigations your technicians somehow managed to make this also non operative….! A quotation was received of £14,000-00+vat to get both seats working……..! On collection of the car after the February service after getting home the oil warning light came on. I checked the dip stick to find Davy's had neglected to re fill with oil at the service. 10th August an email received from Citroen head office saying they had been trying to ring me. I dispute this as my phone showed no missed calls and they could easily have left me a voice mail asking me to ring them back….! Their letter assured me that someone from Davy’s would be ringing me, needless to say that call was never received…..! I emailed Citroen again on the 12th August stating no contact from Davy’s my car had now been with them for five weeks, I also emailed Davy’s service manager the same day stating my total dissatisfaction at their appalling customer service and lack of response to my emails. Email received from Davy’s 19th August saying the part on back order had finally arrived, was fitted but car was still lacking in performance. I replied same day from France stating I was back on the 5th August, to get the car working along with the passengers heated seat 23rd August email from Davy’s saying further engine investigative work required which would cost £79-50. This I approved by email asking them to ensure the passenger seat was repaired at the same time, working fine when delivered. I ask you this question…. Why would I require only one seat to be repaired if both were not working. This has been put to your service department and again and not surprisingly no response Thursday 15th September I receive the attached quotation stating the turbo has now failed…? Really it was working fine when the car went into limp mode on the 6th July I have lost all faith in your company and its ability to provide a decent service and response time and require the following The car to be returned to me as is but with the drivers side seat working correctly. No ifs or buts, get it sorted and advise when I can collect the car. I am placing engine repairs with an independent specialist who know how to treat their clients"

Very rude service, mis-sold on many occasions and always blame the manufacturer and take no accountability themselves. Avoid them.