Bought a car which went wrong on day 1, agreed Jacob had the car back and had it assessed. Was a full dpf and an oil leak on the turbo. Jacob downplayed the oil leak saying it was fine. Spoke to garage that told me the car was beyond economical repair as it was going to cost over 2k to repair. The garage also told me that Jacob was told this. Whilst Jacob had my car he lent me a car, albeit it poor condition I was grateful to have transport. After the advice from the garage I returned the car back to Jacob for a full refund. Had to wait for the money as Jacob stated he didn't have any to give me. After 5 days he agreed to refund me. However he was 100 short and promised to have it to me by Friday. Although not happy I had no choice. When I challenged him he reckoned I should be grateful as he could charge me for mileage on the car I borrowed (instead of having i 1 day i had it for a week because HE couldn't refund me MY owed money). Anyway, he's now contacted me 24 hrs after returning his car stating there is a bit missing and expecting me to fix it. As I said this car was in poor condition. Scratched, rusty, broken bumper, central locking not working, electric windows not working. He's now saying he will deduct the money to replace the part. It's clear he's the type of cars salesman that gives all the reputable ones a bad name. Also I nitice he has the car back up for sale, do not buy XX10 JAG as it has a serious oil leak on the offside turbo.
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Have purchased two vehicles from Jacob over the last four years. A Nissan Qashqai and a B-Class Merc. Never had any issues with either car and I used the Nissan as a PX against the B-Class. Service was excellent and first class and have advised friends to look at what he has on offer. Polite, professional service with great communication. G. Sibley
I bought a car from Jacob Autos a year ago, and it broke down after less than 200 miles. When I contacted the owner, Mr. Ibrahim, he refused to fix it, claiming he was on holiday for months. He told me to take it to a garage for diagnostics instead. The car had numerous issues and took nearly 3 months to repair. Mr. Ibrahim refused to cover the repair costs, leading to a court case which he lost. The court ordered him to pay for the major repair and court fees, but not for the smaller issues. Despite the court order, he still refuses to pay and ignores all my messages and emails. I am now forced to request a warrant of control to recover the money owed. Avoid this dealer at all costs.
Reviewer has confirmed their email address
Jacob Autos is an dealership that is based in Haverhill. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Jacob Autos
Charter House Trading Estate Sturmer Road
Haverhill
Suffolk
CB9 7UU
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