Recently had my BMW Serviced and had a report done on the Engine Oil, it appears the Oil James Paul fitted when I purchased the Car had the incorrect Viscosity Oil fitted. Also had to argue to get Diff and Gearbox Oil changed at time of purchase which they said didn’t need replacing, this BMW confirmed should have been done. Now not confident they actually changed the Oils after finding out about Engine Oil being incorrect!

I bought a car from here which I soon noticed had a worrying engine noise. I had my concerns confirmed by an independent dealer and took the car back to James Paul to see if they would be prepared to help me as I'd only bought the car of them two weeks earlier. To my amazement they weren't prepared to do anything and pretended they couldn't hear the very clear knocking noise that was very clear and had also been verified as an engine fault by another independent BMW dealer. I'm sure that if the car you buy is OK all will be well but beware that if you have a problem with it after buying it they won't help. I've looked through other reviews and can see a trend.