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17 reviews from our car dealer reviews community
Leave a review for Jan Autos Ltd
Leave a review

17 reviews from our car dealer reviews community

Leave a review for Jan Autos Ltd
Leave a review
"Scammer Alert"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They sold me a Mercedes car which had a faulty engine of a different brand. Total waste of money

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"Crooks"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a disappointing experience with Jan Autos Limited. Despite their assurance that previous advisories were addressed, my recent MOT revealed unresolved issues, including worn rear passenger seat belts and a crack in the windscreen. Subsequently, I had to spend an additional £220 for necessary repairs to meet TFL licensing requirements. When seeking reimbursement, the dealership refused any involvement. Beware of misleading positive reviews; my encounter suggests they lack integrity and customer support. Avoid this dealer.

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+0 Found this review helpful
"Total waste of time and money"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Total Joke!!! These guys showed a car (White Fiat 500) then agreed price, we paid in full and then just for health check took them a week, finally some clown comes to drop it off and no recovery truck, he's racing the car in the street, the car shows up with damaged body work, massive sill crush due to jacks on the body instead of chassis, rang this dealership and the completely denied. Also during purchase was told they will give health check report (taking them over a week) check for timing belt replacement and a receipt of broken drop link but nothing! range them twice and been told the owner is gone on holiday now and just silence! we will be taking this to financial ombudsman and would not recommend this place to anyone.

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"Fraudsters!"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We got a Peugeot 3008 from JAN AUTOS on finance online. It was listed on Autotrader. The car was delivered. It looked very good outside and in. Only the engine part seemed to be very dusty. However after a couple of days we realised the car has no power. It would also randomly stop and seemed very heavy and hard to accelerate. Also it wouldn't drive more than 60mph even though the gas pedal was pressed down to the ground! We decided to check the car at a garage and we were shocked to be shown LITERALLY 8 pages of faults that have shown on the computer. The mechanic told us that these were removed manually,so they weren't visible on car screen. This car was a wreck, as if a tornado went through it on the inside. It was dangerous to drive,as everything in it was faulty including the engine itself,as well as airbags and seatbelts. As soon as we found out we called JAN AUTOS to say that we wish to use our 2 weeks guarantee and return the car asap. Unfortunately they weren't cooperative and didn't want to take the car back. We were told over the phone 'Why would I sell you a faulty car?!'. Additionally we have been told that if we believe the car is faulty then we have to drive it back to Luton (over 80 miles)and they will test drive it with us to see whether there is anything wrong. Of course when we got to Luton one of the advisors -apparently a 'Manager' went to test drive the car on his own after which he came back in and took a computer with him and went out again. He came back after roughly another 10 minutes to say that there is nothing wrong with the car according to him. He also said that he is not a mechanic and we can leave the car and wait for info the day after as his mechanic can check it for us. We were told the mechanic will be there when we arrive on the day,but of course no sign of him. Also we were not willing to keep the car,as we already knew from our mechanic that it is unroadworthy. Mr. Manager then said that if we wish to return the car he will charge us per driven mile and take it off our deposit,which is also illegal. After they sold us this vehicle they still had the AUDACITY to ask us for milage money. They are liers,fraudsters and take advantage of people! They also abuse Consumer Rights!Be aware and DO NOT buy cars from this place. Luckily we have managed to get our money back after locking a legal complaint agaist them through the finance company. Please use our experience as a precaution and do not make the same mistake as us. Driving such a faulty car could cost you your or your loved ones life !

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"Forget about after sales service"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently bought a Kia Sportage. Sale was ok despite some difficulty locating the advertised service history. A few days after buying the car we noticed a patch that was grey primered. We must have missed it because the car is grey and its was a sunny weekend when we bouggt it. I contacted Jan Motors numerous times and despite promises to look into it got a complete blank. So i can only assume they are not a business that cares about their reputation or customer care just shifting cars as quickly as possible. You have been warned.

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+3 Found this review helpful
"AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No words for this company! ! Got to the dealership after two hours travelling, they knew I was coming, the car was not ready, waited there 5 hours! The next day I broke down the two exhausts on the car was not working and multiple issues with the engine AA towed it back to them, they just put the phone down on me because they keep lieing staring they’ve transferred the money back, I’ve taxed and insured the car paid them money and now left having to pay out to get my kids about !! AVOID so rude and literally disrespectful

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+6 Found this review helpful
"Disgusting service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please don’t buy any car from this company all cars in the there are faulty and this place have got disgusting service please stay away from this company…. STAY AWAY THE ARE DISGUSTING IF I COULD GIVE 0 starts I would or -0

"Liars and con artist "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

SCAMERS AVOID AVOID AVOID

"Con Artists"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car was mis-sold, suppose to have a new MOT only had 7 days, constant mechanical faults. Ignorant and unhelpful sales staff.

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+8 Found this review helpful
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"Rude lying robbers"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Awful company , sold me a faulty car even tho they state all cars are good condition and have minimum 6 months mot. Took my car to mot after 3 months even tho go they said it had at least 6 months and my car failed the mot and I now have to pay a big bill due to the faulties. I called jan autos and told them about the problem and they wouldn’t even listen to the problem , they just kept talking over me and ended up ending the call on me. Do yourself a favour and stay away from this place I now have to pay £2300 in repairs that weren’t stated to me when I purchased the car.

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+12 Found this review helpful
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Dealership Information

Jan Autos Ltd is an Independent dealership that is based in Luton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews1.7 out of 5 stars — Rated Poor
Excellent
2
Very Good
1
Average
0
Poor
3
Terrible
11

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  • Contact Information

    Address

    Jan Autos Ltd
    209 Leagrave Road
    Luton
    Luton
    LU3 1RQ

    Get in touch

    01582 596561
    http://www.jansautosluton.co.uk

    Opening times

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    Dealership Statistics

    23%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Jan Autos Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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