I deeply regret buying my car from Tamworth Audi. The service is poor, the communication is extremely weak and their morality around supporting you when there is a problem with the car is appalling. It is no surprise that this dealership is ranked in the bottom 30 of all dealerships in the UK!!! I just wish I had visited this website before I had walked across their showroom. I have had several issues since buying the car but to summarise, on far too many occasions the phone was never answered, emails went unread or the most frustrating aspect being "We will get back to you" and they never do. When my car developed a major fault it was blamed on my driving and now I am left with a significant bill. I will not be visiting or recommending Audi Tamworth to anyone.

I never write bad reviews, but this is necessary to advise others to avoid this dealership if you want good customer service. As others have written below, calls aren’t answered, calls aren’t returned and in our case a deposit was not returned for almost a month. To get it back took 10+ phone conversations (not including the ones that the branch didn’t answer) plus escalation through Jardine head office. Sadly, the whole team need customer services training - they either didn’t know how to check the status of the refund, how to process it at all, or completely lied saying it had been processed when it hadn’t. Thankfully we purchased elsewhere and had great customer service (Solihull).

I would like to thank Audi Tamworth for assisting us when we realised we had forgotten our power cable for our Audi E-Tron Q4. We struggled to find a compatible charger in the local vicinity, and when we approached the very helpful ladies on reception they guided us to Shannon who couldn't do enough for us. Top quality service.

Over 6 weeks ago we paid a £500 deposit to test drive a newly new Audi A4. We decided not to buy the car. We have now phoned 5 times about the deposit not being refunded. On 5 occasions we were told some one would get back to us. They haven't and neither has our money been returned. Appalling customer service. No stars given for quick resolution of issues.

I don't know where to start with this dealership. avoid this garage at all costs, I put a refundable £250 deposit down on a vehicle, decided not to buy, was told refund will be issued back within 5 working days, Not the case at all!! after various emails and phone calls even to the sales manager, been thrown from pillar to post promising it will be there that day, 2 weeks later and still nothing. now going through claims court to get my deposit back. ignoring Emails and not returning calls when requested, so unprofessional for an Audi garage, they are a disgrace to the Jardine group.

I would strongly encourage anyone thinking of buying from this dealership to re-consider. We have recently been sold a car that had issues known the dealership that were not disclosed to us during the sale. Having issues after buying a car is one thing but when you find out these problems were known to the sales team before selling you the car you feel exploited. There is a deceitful culture at this dealership. You will only be able to get hold of anyone when buying a car. Afterwards, your calls will not be returned and you will be ignored. We are now £25k down, our car has been stuck in the garage for weeks and we are unable to resolve as we cannot make contact with anyone at Audi Tamworth 😞 we are really upset about this (espcaially as this happened shortly after a traumatic car accident hence needing a new car) and we would hate for others to go through a similar experience when paying a significant amount of money for a car.

Dear Sir, and Madam, I have a serious complaint about my wife’s car and the terrible service from Tamworth Audi The car, and Audi was bought new from Tamworth Audi. On 22nd June the car went into Tamworth Audi because there was a serious knocking and vibration after hard breaking. The garage charges £140.00 to simply investigate and eventually said the issue was a loose mud-flap as well as some renewal break pads, which in total cost £571.00. The issue with the noise and vibration continued so on July 22nd the car went back for further investigation, and the garage said they could find no problems so was safe for us to go to France on her holiday. The issue continued when away and then we had a second opinion from a local friend who is a mechanic. He found that the drivers side shock absorber had zero oil and fluid in it and required replacing and the car was unsafe over long journeys. My wife rang the garage on Friday 12th August and was told the Service Manager would call her back. That did not happen. I rang five times from 1pm to 5.30pm on 15th August, told each time the Service Manager would call back. He did not until 6.10pm. It was the General Manager as he is deputising for the service manager. I explained the situation, for the fifth time, and he said he would ask the service department to investigate and would call my wife back the following morning. That did not happen, and as I sit here on the afternoon of the 17th August, after calling him again at 12noon today, we have heard nothing. The service is disgraceful and falls so well short of a brand which is so much about quality. Audi Tamworth should be ashamed. Chris and Julie Wood

From frontline advisors to management the branch is an absolute joke. Nobody knows what they are talking about. They do not get back to you. If you also look at all of the trust pilot reviews you will see that only there sales is good which is not much of a shock. Avoid this branch at all costs! Unprofessional, rude staff.