Service was outstanding and I couldn’t be happier with how we were served and treated

I have just taken delivery of my third Audi Q2 from Lincoln Audi. I am extremely happy with the new car and the service provided by Lincoln Audi was outstanding. All of the staff were courteous, friendly and professional. Salesman Danny was particularly helpful.

Not my local dealer, as I live in Cheshire. But I used the Audi website to search and saw a well specified and prepared Q5 at the Lincoln branch of JCT 600. The personalised video confirmed my interest and one trip to Lincoln helped me decide. A long journey but after a warm welcome and several coffees; well informed staff showed me the vehicle I wanted and a quote for part-exchange. One more trip was needed but having arranged the funds, the rest was easy on the day including all the paperwork online, road tax myAudi set up and the transfer of my old car.. The new car was perfectly prepared and ready to go. The journey back was very pleasant despite the awful traffic. And I was contacted the next morning to ask if everything was satisfactory. Thanks Rowdie.

My elderly father has been a loyal customer, buying brand new cars from this dealership for 22 years and has always had them serviced there, prepared to pay over inflated prices all dealerships charge, because he believes a main dealer will do the best job, They clearly see him coming as a trusting (or perhaps stupid) old man as over the years they have advised work that he has trusted needed doing, despite the low mileage of each car. However, following a major service in June this year which set him back over £700, he was assured the plugs were replaced along with everything else you would expect from a major service. He since sold the car in August and the new owner (who is well known to my father) had the car checked over at an independent garage who informed him the plugs were definitely not new and had clearly done thousands of miles. My Father is clearly upset and angry that this dealership has taken money from him unnecessarily and it would appear lied to him about the work undertaken. It is unfortunate that he is unable to prove this as it would be the word of the independent garage over the dealer. On behalf of my father I would not recommend this dealer or trust that they will undertake the work required.

Avoid, shocking experience

Avoid this dealer.. have rejected the car after it being damaged whilst in for repairs that should have been sorted prior to collection. The car will take thousands to fix. Sales manager is rude as are most of the staff and I am still waiting for my money back. Terrible service and I am genuinely shocked at the state of the car.. Seriously the worst experience ever of buying a nearly new car.

We have just collected our new Audi and could not be more happy. Neil found us the perfect car, he was so knowledgeable from start to finish. Very happy customers will definitely be returning.

Nice people to to do business with and excellent service from Neil. Highly recommended.