The members of staff are always very helpful. Colin and the lady on reception should be rewarded for their excellent customer service.

I bought a car and they didn't tell me about the car has been fixed. I am not say the name but if he reads this message, he'll know. When I went back to showroom again Manager didn't bother to come out to speak to me and other colleagues start making lame excuse about jot being aware of the faults. I was disappointed with thier service and behaviour. Never going their again.

My car was booked in advance, they cancelled and rebooked it in after its MOT was due. They have looked after it since new, so they have its file. They then booked it in time for its MOT and service, I asked them to check rhe rear parking camera, but they returned it not checked. They booked it in for a new camera and confirmed still under warranty. Returned to me today, still not working with a call saying they are waiting for Toyota to confirm needs a camera and if under warranty. I will be going to Trading standards if this is not sorted within 48 hours, as this would be its 3rd visit within a month. Probably last visit to Croydon too.

Collected car 07 Jan, very next day wing mirror signal stop working. Rang Jemca Croydon no answer, however if you select sales dept they answered straight away. Wonder why!! After leaving messages & emails & lots of excuses from ordering bulb, to booking a ramp at the service centre we finally managed to bring the car to them for fixing & it was a lose bulb. Now it has been almost 7 weeks since we collected the car & we are still waiting for the membership of breakdowncover from AA that comes with the car for the first 12month. Again numerous emails to the sale person Estella from asking us to wait longer, she then told us to phone AA ourselves. I did call them but the vehicle is not registered on their database, hence they cannot provide me cover. They told me that the dealership should have registered the vehicle & provide me with a reference/offer code for them to activate & issue a membership!! Well done Estella for doing NOTHING at your end. Be mindful with them guys, they do try to sell add ons at ridiculous price. From paint protection, insurance gaps to dash cam. Avoid.

I’m not happy with Alison very abrupt and rude lady I had to wait till 0800for my courtesy car which I was messaged to pick up at 0700 not offered any refereshment I e cup of coffee I then met Miss Mason to which was a wonderful person to deal with very professional and helpful thanks Mr Walsh

Had my Toyota Aygo five months bought from them had a problem with indicator phone on the 17 Dec to ask a question they said someone will ring me back they are busy now the18 Dec I am still waiting so I fixed my self with difficulty

We absolutely love our car and Martin Hussein helped us immensely through the whole purchase. Recommend Toyota. Had are last car for 17 years. Forgotten now what it was So pleased. Thanks Martin

Sarim Ali at Jemca Croydon is a great salesman so very friendly and helpful he felt like our son he couldn't have explained things any better

I just got my C-HR 2018 from Toyota Jemma in Croydon I had a good customer service from one of the sales man called Patryk he gave me a good service warm welcome and he also gave me best advice on the options on the cars and also the rest of the staffs are really lovely people I gave them 5/5 because their service they offer me was excellent is 2nd to none