I booked a used Toyota Auris(2014 model), made an initial payment of £5000 and paid the rest in next 48hours. When I went to collect the car, I observed a discrepancy in mileage advertised(44300) to the mileage in final invoice(47228). I can accept a change in the mileage by 1% to 2%. But here it was a difference of nearly 10%(3000 miles) and was not acceptable. When I confronted about this discrepancy to the attending Sales Executive while taking delivery, there was hard resistance. When I presented the facts, he agreed to look at it in the car and confirmed that it was 47228.. After I expressed the disappointment and was unwilling to accept this discrepancy, it was then escalated to the Higher Authority who looked into the matter. I spent nearly five hours negotiating but we could not come to an amicable valuation(eventhough I was willing to proceed with the deal with appropriate valuation) for the purchase and was told that we will give you only £300. I asked him whether you value the tangible(extra 3000 miles, cancellation of easter holiday, increased insurance payment) and intangible(mental stress and depression) loss at £300? I was told if you want take this and go or leave the car here we have customers waiting by the dozen. Even when I tried to justify that I should get more discount because of the losses I am facing, the attitude of management was more of like “My way or Highway” i.e. take £300 or we are walking out of the deal. At the time of test drive, I had enquired to the sales exec about tyres and he said that those are new and normally when used cars come to them they service the car and change the tyres. When I looked at the tyres during delivery I found that the tyres were heavily used and were not anywhere close to new. I was told again that Toyota Jemca only ensure that tyres are roadworthy nothing more. It is clear that they Toyota Jemca(not just Edgware Road) don't know what is customer experience and transparency. They are simply there to sell - hook or crook.

Had a problem with steering on my Prius and booked into Jemca for diagnostics back in July 16. Was informed that the steering shaft assembly was faulty and therefore had it replaced at a cost of £543.76. Was still not happy with the steering and booked the car back into Jemca in early Sept 16. Their engineer now informed me that the steering column is faulty and has to be replaced at a cost of £1500. I asked them why this fault was not identified in the first appointment and was told that they thought it was the shaft and as that didn’t fix it, it now must be the column. . Which basically says to me that they didn’t know exactly what the fault was but seem to be happy to replace parts until a fault is fixed. Not very re assuring from a Toyota dealership that should know and be able to identify faults exactly where they lie and not guess. I wrote to their Complaints manager Mr John Carter informing him that I was not happy about paying for the column and the shaft as the original diagnostics was wrong. He said that he would look into the matter. After a reminder from me he still has not had the courtesy to reply to date (Late October). I am therefore left with a car which I will know have to fix and have paid an extra £500 for no reason. In addition, I have made umpteen calls to them and each time was directed to their Service Centre answering service. I have left messages for someone to call me back and no one has ever phoned me back. Their Complaints, Customer Service and repair service is not up to standard for a dealership and I have lost faith in Toyota.

This company is genuinely the worst company I have ever dealt with. They have reduced an elderly lady to tears. When Jemca Toyota were in possession of my Grand Mothers vehicle they managed to accrue a PCN for a driving offence (driving in a bus lane). I have never received a ticket for driving in a bus lane so how a ‘professional’ driver managed it, is beyond me. When I notified Jemca of this issue, they said it would be paid. 3 weeks down the line and my Grand Mother receives another letter from TFL stating that the fine has never been paid, meaning the amount had doubled. I obviously called them immediately only to be insulted by the man in charge PARMINDER RANHAWA by saying that he didn’t feel my Grand Mother should be compensated. Head Office have been notified but in the mean time I would strongly advise against anyone using JEMCA TOYOTA EDGWARE ROAD in its entirety – they are not fit for purpose.