Saw a car advertised in auto trader. Rang up to discuss and was tret with respect and courtesy. Went out to see the car in Durham. Fell in love. Staff sorted all my queries out. I am now the proud owner of a C4 Grande Picasso. M.O.T. for a year lovely friendly staff. Thank you I shall Return in the future. Cheers x

I would like to warn everyone about JGM motors, coalfield farm, Littleton, Co. Durham. I purchased a Honda cr-v from them for £2500 on 23rd February this year and picked up on the 25th. The car was sold to me with a "new" MOT and a 6 month warranty. Previous to purchasing the car, I was allowed a very small test drive of around a mile, but the car seemed fine and was exactly what I was looking for, so went ahead with the purchase assured that the car would be inspected, mot'd and warranted. On my way home I noticed that there was a intermittent issue with the gears and clutch not releasing. Managed to get home, and also the airbag light was on. On the one day after got the car the brakes were making a loud grinding sound I rang JGM and they advise that this is what the warranty is for, so I took it to a local garage. They took one look at the warranty and and the car and wouldn't touch it. I took the car back to JGM and asked them to sort the issues. The brakes got sorted but The owners son too it for a 5 minute test drive and said nothing was wrong with the clutch. At this point I said there was an issue and asked for a refund which is a statutory right within 30 days if the car is not fit for purpose. I was refused. I went home and phoned the warranty company and they said that the policy hadn't activated yet so had to wait. On 9th March a letter was recieved from the warranty company stating that due to jgm not settling their bill, the policy was cancelled. I rang jgm and they stated that they would cover the warenty. But still claimed there was no no issue with the clutch. I was stuck with it. On 23 of mach trailing to south shields from Ferryhill I lost all power to the car, turns out the alternate had gone. Next day I was back on the phone jgm. They said the would collect the car and sort it out. 2 days later I got a call saying car was ready but would cost me £330. After arguing with them, having the owner patronise me and having a refund request again refused, I had no choice but to pay up. The clutch/gear issue still remains. Loosing all faith in the car, it was booked into a local independent garage for inspection. I took this to jgm with the quote of nearly £1100 to make the car legal. Jgm dismissed this and still claimed there was nothing wrong with it bur said they would re mot it. Got the car back nearly a week later and the issues still remained. At this point, and as I'd thankfuly paid on credit card, I made a claim to the card company under section 75a of the consumer credit act. Faced with the evidence I provided, the card company reimbursed the cost of the car and as well as out of pocket expense.. Had I paid for it cash then I would have been lumbered to with it.

Bought a car late last year from JGM Motors. Very nice although a bit pushy in the initial purchase. Had some cosmetic issues which JGM agreed to fix. Despite having it well over a week, did a half-bodged (or not at all) job on trying to fix the cosmetic issues. Got the car back home and found the engine was down to half power due to engine misfiring. Got a car history check - MOT failed on emissions one day, passed the next without moving a mile (despite the owner of the Garage saying "we just drove it about till the emissions cleared up"). Very dodgy. Checked the paper work and turns out the extended warranty we took out wasn't actually signed off properly, full service history had 20,000 miles missing. JGM refused to do any repair work and was told sold as seen and to get the warranty company to repair the car. Incidently you'll no doubt have the delightful charms of Gary at JGM Ltd being aggressive and giving you flat out ignorance. Took the issue up with my bank, meanwhile JGM Ltd refused to correspond beyond sending letters from "Legal Solutions 4 U" which was chock full of fantasy and lies (including a made up pre-inspection list which never materialised). If you're going to send threatening legal documents, at least check you're following the law yourself! Bank refunded under faulty goods clause. JGM sharp got in touch and wanted the car back after that. Do some googling into their history and avoid like the plague.

I have had a few issues with my car from JGM Motors. The dealer has been pretty awkward about it and although he has helped I have had to pay put for Diagnostics to be done and other charges. Overall, I think they would have don't better and I wouldn't recommend them.