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Just bought another car from JJ Premium Cars absolutely amazing top guys Paul my first Point of contact and great a salesman. Thanks again would absolutely recommend you guys to my friends and family.
Aftersales from JJ Premium Cars Ltd in response to Amazing Service From Paul@ JJ Premium Ca
Thank you for your 5 star glowing review, we hope you're enjoying the new car. Kind regards, JJ Premium Cars.
Im shocked with how this company have treated me! I went to purchase an Abarth 500 and was asked by the salesman Paul to put a £100 reservation fee on the car to which I did. I was told this money would be returned to me when I went and signed the documents.. i did a round trip of over 300miles to go and see the car and decided to sign the documents. Paul then told me that it would be refunded to me within 3-5 working days and he would speak to his accounting team on Monday 14/09 and get the refund processed to me. I then asked on monday if this had been processed and was told again that it would be the next working day. I explained that I needed this money back due to borrowing it from my partner which paul was fully aware of and he again told me that It would be processed on that day. Due to changes in the service history of the car the salesmans' story continuously changing i decided i would not go ahead with the deal (which I had the right to within 14 days) and explained that due to working for the NHS I needed a car that was more reliable and not heavily modified with no receipts... the sales manager was then very rude to me down the phone stating that they will not return the money to me as this was a 'deposit'. At no point as the customer was i told that I would only get the £100 back if I drove the car away. I was told the day before I cancelled that Paul would be having it transferred directly into my account and he took my account details to do this for me on the Wednesday. When I then cancelled I was told this cannot be done and I would need to get the car in order to get the money back. I asked for no additional work to be done on this car just simply checked over throughly as I had found the previous owner on Instagram doing 3 gear burn outs in it and constantly revving the engine to make it spit flames. As a customer this concerned me. I also found yellow gunk in the oil cap when the car was 'freshly serviced' I was within my right to ask for a through inspection before picking it up. I also have text evidence that this salesman was going to process my refund and now they have told me its human error and have no means or giving me my £100 fee back, how can it be human error when I was told 3 times it would be refunded to me? I have tried calling back and they will not answer the phone to me... i tried called the accounts department to be put through and the sales manager or director and they put the phone down on me also... this is absolutely disgusting that they feel they can treat someone this way. They never said that this money wouldn't be refunded if I didn't purchase the car... NOT ONCE. STAY AWAY.
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Jason Hubbard in response to SCAMMERS, DO NOT BUY FROM HERE
I was stunned to see this review !!! So dealt compelled to respond !!! I had amazing experience very clear and very informative ! I was dealing with the sales man Paul he is the best salesman I have dealt with ever and I have bought a lot of cars in my time. This is really great dealership to buy a quality used cars from and great service from Paul I’ve bought 3 cars from him. Keep on doing what you’re doing what you do Paul and JJ Premium Cars Top Guys Thanks Jason
Brought a jaguar xf the car is excellent the service I received from Ben was outstanding thanks guys
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Ben from JJ Premium Cars Ltd in response to Great
Dear Adrian, Thank you very much for your 5 star review, we are really pleased to hear you are happy with your car. Kind regards, JJ Premium Cars
I traveled 5 hours to JJ Premium Cars to pick up a purchased Range Rover Evoque for £15,000. I had paid the deposit of £500, 10 days before. Upon arriving the car was dirty along with a flat rear offside tyre "Which has now been found to have a puncture" The Cigarette lighter was missing just a hole with wires hanging out and the front main headlight had a bulb not working. The car was supposed to go through a thorough check and a full service. "Yeah Right" After my return home, I have now found out the following. The Front Brake Pads and disks were at the limit of dangerous and the car had in fact NOT been serviced at all. No invoice to prove a full service and No MOT paperwork provided. The headlight had clearly not been looked at as a bulb was out along with the airbox being loose. Added to the fact that inlet pipe into the airbox had bolts missing to fix the unit to the chassis and no dust cover was fitted to the back of the light. As far as i am concerned no Due diligence was taken at all. Please just be very aware of this dealer as there is definitely NO premium service here at all......
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Staff from JJ Premium Cars Ltd in response to Be very aware "No Premium service here"
Dear Stuart, We would please ask that you refrain from leaving such negative reviews as your accusations are completely unfounded. We have asked you on multiple occasions to provide proof of the issues you have raised however you have been unable to provide us with any evidence in relation to your claim. All of our vehicles receive a 114 point check prior to going on sale of which your vehicle is no different. The only fault found in your vehicles 114 point check were the front wiper blades which were replaced and you have the invoice in your pack to confirm. We can agree that your vehicle was dirty when you arrived however this is due to you arriving unannounced 2 days early. This I’m sure you can agree was completely out of our control. Regards, JJ Premium Cars
Purchased my first car with JJ premium two month ago very professional and great service from Kris. Thanks for all your help. I would definitely recommend JJ Premium Cars.
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Will cahill in response to A great experience.
Brought an Audi a3 two months ago they were very professional great ser vie thank you Kris all the best .wil from Stamford.
What a brilliant service from JJ Premium Cars. In every respect buying a car from JJ Premium Cars was an excellent experience.
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Abby from JJ Premium Cars Ltd in response to Outstanding Service from JJ Premium Cars
Hi Nick, Thank you for your5 star review. Kind regards, JJ Premium Cars
Many thanks to the team at JJ Premium Cars, especially Kris, Robyn & Dani. Excellent customer service and great range of cars on offer. The car I went to view was exactly as described, the purchasing process was straightforward and I was able to take home my lovely new car on the same day. I would recommend them highly.
Reviewer has confirmed their email address
Aftersales from JJ Premium Cars Ltd in response to Recommended dealer
Thank you for your 5 star glowing review, we hope you're enjoying the new car. Kind regards, JJ Premium Cars.
Nice cars and the customer service has been fantastic from start to finish. These guys went out of their way to make buying my new car as easy as possible. Highly recommend JJ Premium Cars!!
Abby from JJ Premium Cars Ltd in response to 10/10 would recommend
Hi Chris, Thank you for your 5 star review. Kind regards, JJ Premium Cars
Abby from JJ Premium Cars Ltd in response to 10/10 would recommend
Hi Louise, Thank you for your 5 star review and positive feedback. Kind regards, JJ Premium Cars
Absolutely awful customer service from JJ Premium Cars, I was sold a faulty car and had to get the finance company involved due to their attitude, lies and unwillingness to help. They kept stating I had to take the car back for inspection however letting a car go in the first instance with issues with the gearbox in a three year old car does not install much faith in their “partnered garages”. Went 5 weeks without a vehicle due to this , used my fuel while looking at doing repairs ( and doing absolutely nothing) and refused to reimburse me. Buyers if you insist on buying here, make sure you read up in your consumer rights and refuse any faulty vehicle within 30 days. Do not be fooled by the smiles when you are being sold to as they simply do not care. They tried to give me an awful courtesy car with no fuel whatsoever to even get a petrol station and after spending £12,000 on a car, you’d expect more. Car is still not fixed after collecting today, the same problem is still evident. Go somewhere reputable.
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Abby from JJ Premium Cars Ltd in response to BUYERS BEWARE!
Sheree, When you bought the vehicle from us it had just passed an MOT - had the faults you claimed been present when we sold you it, it would not have passed the MOT. As soon as you made us aware of an issue, we agreed that the vehicle would be brought to us for investigation. We did this despite you shouting and swearing down the phone at our staff. You then did the same to the workshop owner who kindly offered to lend you one of their courtesy vehicles. You did get the finance company involved and they rejected your claim as it was proven by their independent inspection that the fault was not present when we sold you the vehicle. The failed part was replaced and your vehicle was returned to you in full working order. On the day of collection you were again shouting and swearing so loud at another member of our staff that a passing member of the public got involved to see if they were ok. We are sorry that you had an issue with your vehicle but that does not excuse your behaviour. Regards, JJ Premium Cars
One of my employees was looking for a 2 series convertible, I couldn't find her one as she wanted something quite particular!. I've got some idea of customer care in this market. My driver went to collect the car on the 17th of April 2018 and was told at collection the car only had one key (not made aware of this at all at point of order, or in the add) I called straight away to see if one could be sorted only to be told "no, it wasn't advertised with one, so sorry we cant help' nothing against the law to report, just a poor experience. I offered some advice, but I'm guessing from other reviews it will fall on deaf ears. Shame, because the cars great, and service up to that point was too!
Staff from JJ Premium Cars Ltd in response to Nice car, shame about the spare key!
Martin, With all due respect, yes you did purchase a vehicle from us but what you are failing to mention is that it was a trade sale to your independent car dealership. The vehicle was heavily discounted and sold with no warranty as per our agreement as a trade sale from one dealership to another. The fact that you have left this review is poor form, as the discount you received was more than enough to cover the cost of 4 spare keys. You can't have your cake and eat it. JJ Premium Cars
JJ Premium Cars
JJ Premium Cars is a family run business with over 25 years of Motor Trade Experience. We believe in treating our customers fairly ensuring every person that contacts our business is given the correct information to help aid them in their purchase. We have in house Finance Specialists that are SAF accredited, ready to offer advice and guidance whilst tailoring a finance package to suit your individual needs. Located in Peterborough we are 5 minutes from the train station which is on the mainline to London, Birmingham, Leeds, Leicester, Manchester and Edinburgh.
JJ Premium Cars 114 Point Health Check
All of our vehicles undergo a 114 Point Health Check by a professional fully qualified mechanic prior to being made available for sale. This includes a road test and visual inspection of the key components checked in an MOT to ensure you safe motoring.
JJ Premium Cars MOT Promise
All of our vehicles come with 6 months MOT as a minimum, any vehicle with less than 6 months is put through a new test to give it 12 months MOT.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 802 | |
| Very Good | 176 | |
| Average | 2 | |
| Poor | 3 | |
| Terrible | 7 |
JJ Premium Cars Ltd
Postland Road
Crowland
Cambridgeshire
PE6 0JB
| Mon | 09.00 - 18.00 |
| Tue | 09.00 - 18.00 |
| Wed | 09.00 - 18.00 |
| Thu | 09.00 - 18.00 |
| Fri | 09.00 - 18.00 |
| Sat | 09.00 - 17.30 |
| Sun | 09.00 - 17.30 |
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