Bought a mercedes c class fro Danielle at JJ Premium cars. All the staff were friendly and helpful and the car is immaculate. JOHN took me for a test drive and then spent a long time showing me the car's features.

I travelled to Peterborough after seeing a car advertised on their online platform. Car was as described, excellent condition and just what I was looking for! Brilliant service by all staff, very polite and would recommend highly!

Before leaving a deposit on a car you have never seen please read my experience We are now fighting for a refund of £500. I messaged JJ Premium Cars Ltd through ebay for a Mercedes E350 cdi Estate they had advertised, I left my Telephone number and duly got a call from Jonathan the sales man He confirmed to me the car was as described online and excellent condition mechanically And bodywork. So we agreed a price £12,000 Sunday afternoon, I would contact him Monday as I would need to request a day of work to go view / collect the car, I got another call from Jonathan On Sunday Jonathan had someone else interested in the car and I would need to leave a deposit to reserve the car, I thought this a little strange and replied is £50 ok no he replied we would need a minimum of £500 deposit, ok as long as the car is how you have described and as the advert described I will give you the deposit which I did with a debit card. On Monday we arranged to collect the car on Thursday afternoon me and my wife travelled three hours from Peak District to Peterborough we were greeted by Jonathan the sales man who was still washing the car I was purchasing something I thought very strange as the car was damp and I could not clearly see the paintwork, Jonathan introduced us to Danielle the Sales manager we were greeted very professionally and courteous by both people. We asked if we could view the car on our own, so we could concentrate both Jonathan and Danielle left us to view the car. Upon inspection I could immediately see the car was not as described walking around the car I saw both wing mirrors were scratched, all four doors had small amounts of rust where the doors had been opened into another vehicle or wall making the car look a little untidy, I then noticed one of the sills on the driver’s side protruded over 1cm more than the passenger side, the passenger side quarter panel had a large dent in it, the driver’s door had a ding in it, the rear passenger rear wing had been pushed towards the lower panel and the paint had flaked off and the passenger side rear panel had 2 very large scuff/scratch marks around 6 inches by 5 inches. the rear hatch did not fit correctly I could fit 6 credit cards down the passenger side and only 2 on the driver’s side, At this point a stopped looking around the vehicle I took some photos of the dent in the quarter passenger side panel and various other pictures sent them to Rick Walters a professional body shop owner who could only assume that dent and the rear hatch not sitting correctly and the different colour rear wing that the car has previously been in an accident he advised me to walk away. I was then approached by Danielle the manager I pointed out the faults I had found she firstly called the workshop manager who inspected the sill and said it could be repaired but would need the wheel coming off, he then inspected the dent in the quarter panel and his words were ( I have never seen a dent their before! ) he had no idea what had caused it but said that a dent master or Body shop should be able to pull the dent out, I WOULD NEVER BUY A CAR FOR £12000 THAT NEEDS TO GO TO A BODYSHOP FOR WORK THE DAY I BOUGHT IT!!! Danielle response was it is a 7-year-old car and all the dents, dings, scratches were age related marks and were fitting to a car of this age, I was shocked at this and extremely disappointed I had travelled this far to buy a car I imagined would be as described see advert (excellent condition throughout) The advert for the car said HPI clear and 2 owners on inspection of the report it has 3 owners and dealer stocking finance none of this was mentioned in the advert. I told Danielle I would not be buying the car as it was not what I wanted and not exactly as they described to say her attitude towards me changed is an understatement, she told me my £500 Deposit was non-refundable, I told her I was not aware it was non-refundable she said we sent you Confirmation of this via email once I had paid the deposit, my reply was how can you inform me The deposit is non-refundable after I have paid it ! the email was only found Friday 12th in my spam folder it does say I need to sign to agree i never signed this document and would never agree to a non-refundable deposit, JJ Premium Cars Danielle and Jonathan have not been honest about the description of the car and they most certainly did not explain their terms of non-refundable deposit I feel scammed and am extremely disappointed I was told the director JOHAN SEVASTIAN LEURIDAN-HERRERA would contact me but 5 days have now passed and I have had no such call. why are they not operating inside the UK Law!

Car seems ok but wasn't as immaculate as I hoped it would be - dirty glass and a few interior marks - but BIG issue was just one key. If I am spending in excess of £22,000 on a car less than 3 years old and with under £10k mileage I expect it to have both keys - even if they only had one when they took the car in. The service was courteous but there was zero interest in helping - in any way - to sort (or cover the cost - or even to put anything at all towards) sorting the problem out. I now have the issue and expense of sorting out a spare key which has soured the whole experience to be honest. Really disappointed.

I have recently part exchanged my car for a Kai Sportage from JJ PRemium cars. Johan went over all the features in the car with me then took me out on a test drive, It was nice to be left to make my mind up with no pressure what so ever.Lovely staff. Drove my new car away same day. One very happy lady. Thank you to Johan and his staff.

JJ Premium Cars is worst car dealership ever. Terrible service, rude and arrogant. Part exchanged a car, the car we received from them had bits that needed doing, even after they had said they had been resolved. Lied straight to our faces. Eventually had the problem fixed after we threatened to go to the ombudsman. Should not have had to even go down that route. They didn't send the logbook off until they sold our car so instead of receiving £200 min car tax return we received a lot less. The company is a joke. Avoid at all costs!

Great staff at JJ Premium Cars, very helpful, all sorted same day so drove away in my new car.