Morag L, July 2026
"My trust was never regained back "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
⭐☆☆☆☆
A dealer's reputation isn't judged by how they respond when everything goes well—it's judged by how they deal with problems.
I raised concerns within days of purchase. As my complaint progressed, I discovered that important aspects of the vehicle had not been accurately represented before sale, including the advertised number of previous owners. An independent inspection later concluded that the issues it identified were already present at the point of sale. Concerns I considered serious were repeatedly described as "teething issues".
This entire experience could have been avoided had the vehicle—marketed as having passed an RAC 100-point check—had its issues identified and addressed before sale.
Although some repairs were paid for and rejection of the vehicle was offered, neither changed my overall experience or the reasons this review has been written.
Trust needs to be earned back. My trust and confidence in JL Vans were never restored.
If this is what JL Vans considers "teething issues", I would be very concerned about what they consider a serious problem.
Based on my experience, I would not buy from JL Vans again, nor would I recommend them to anyone else.
Reviewer has confirmed their email address
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JL Vans Ltd from JL Vans Ltd in response to My trust was never regained back
Hi Morag
We always try our best to work with people and make sure they have a great experience with us. We sell used commercial vehicles which have all had a life before they arrive with us. We do our best to prepare them to a high standard before they go on to their next adventure but we can never get them exactly as they left the factory without some sign of wear. We recognise customer expectations can differ but we don’t sell brand new vehicles.
In this case you raised a couple of small cosmetic issues when the van arrived as well as having the van checked over where your garage advised the brakes show signs of use. There was no issue with the brakes but to appease the situation we paid for new brakes to be put on the van as well as a new headlight that again you said had a mark on, which you were not happy with.
When you kept coming up with more and more claims, we offered to buy the van back at full money and collect at your earliest convenience. You decided against this but still kept asking for more and more and at each point we have tried to be fair and offered repeatedly to buy the van back. Your finance company had the van inspected and found no issue with the condition of the vehicle. If you were not happy with the van. why not take the option of having your full money back?. After 21 years in business, we've learnt over this long period that sometimes a customer just isn't the right fit for us and no matter what you do it will never be good enough. We were desperate for you to take the offer of a refund as we knew that the van we sold you, would come back to us and be resold without the repeated complaints and late night emails.
Unfortunately we have learnt over the years you can’t keep everyone happy. We feel over the last 7 months we have tried our best to offer solutions and offered to buy back the van at various stages, always at the full asking price so you would not be out of pocket. We are sorry you feel the way you do but at no stage can it be said we haven’t tried our best to find a resolution.
JL Vans
Tim G, June 2024
"New van"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Quality service even down to the delivery.
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D B, February 2021
"Fantastic service all round"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
I was incredibly apprehensive having to change my car during a pandemic but the guys at JL were brilliant. Once I’d chosen a van I wanted I bombarded Rick with questions, requests for videos and photos and nothing was too much trouble. They also offered a very fair price for my part ex. Swapping vehicles on the agreed day was very smooth. All Covid safe. I’ve had one of two minor issues (fuel filter needed changing and wheel alignment adjusting) in the 3 weeks I’ve had the van but both save been sorted effortlessly. I’m generally very sceptical purchasing from a dealer but I would definitely buy from JL again.
Reviewer has confirmed their email address
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Catalin C, June 2020
"Transit custom 2015"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
I gotta say Rick is the main person to deal with . Very attendeiv and professional. I bought the van with no stars at all . When I arrived the van was ready, Rick handed me they to inspect the van . Everything was spot on . After I drove I've realised the heated driver seat was faulty . I've called Rick and explain the situation. Rick dealt with the issue once again very professional and they actually paid for the repair of the seat.
You cannot fault the service .
Absolutely 5 stars, definitely will recommend to a few friends !
Many thanks guys JL Vans rules ! ;))
Reviewer has confirmed their email address
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RICK from JL Vans Ltd in response to Transit custom 2015
Thanks for the review!
Nicholas T, February 2019
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Very pleased with the whole experience at JL Vans. Staff very helpful and everything was made very easy. Delighted with my new van.
Reviewer has confirmed their email address
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RICK from JL Vans Ltd in response to Great service
Thanks for the review!
Steve B, December 2018
"As always well looked after"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Have now bought my fifth van from JL Vans. I have my own business and do high mileage so need something comfortable and reliable. I always go with an idea and Andy generally sorts the rest. Once again he's come up trumps, great van, great service see you in a couple of years.
+0 Found this review helpful
RICK from JL Vans Ltd in response to As always well looked after
Thanks for the review
Dave C, September 2018
"Great service easy to deal with "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Helpful staff , good trade in value and excellent price on replacement van, used this company twice now and always got a good deal and van , would definitely use JL Vans again.
Reviewer has confirmed their email address
+0 Found this review helpful
Rick from JL Vans Ltd in response to Great service easy to deal with
Thanks for the review!
Paul C, September 2018
" brilliant."
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
JL Vans have supplied me with many vans , also friends and family,
all of whom have been delighted, i have been in the building industry for well
over 30 years , as a small business it is very important to me to be able to deal
with a team that dose what they say. and JL certainly do that, with onesty
passion and care. which is a great relief , to a small business when investing
in vans for your business , i can not recommend them strongly enough,
excellent
thank you once again to the whole team at JL VANS.
+0 Found this review helpful
Rick from JL Vans Ltd in response to brilliant.
Thanks for the review!
Steven H, July 2018
"Not good"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
Van I bought from JL Vans was restricted to 68mph wasnt aware. £2185 warranty was invalid as didnt have full service history and still sold it me £2185 out of pocket.
Reviewer has confirmed their email address
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Staff from JL Vans Ltd in response to Not good
After countless calls and messages to this customer we did manage to eventually get through. We have repeatedly asked for a copy of the receipt (for the speed limiter) which we are more than happy to pay for once we have it. What more can we do?
We are also confident that we could have helped with the RAC warranty claim, but once again after repeatedly trying to get all the required information we really do feel like we are banging our head against a brick wall.
Steven has now left a bad review for us on every possible platform and if at all possible we would like to leave him a 1 star review for having dealt with this in the worst possible way. We find it hard to believe that after dealing with thousands of great customers Steven is the only one who has never actually bothered to pick up the telephone, and talk to us, when he apparently had a problem.
We question if this is even at all genuine?
We would like to make it clear that if any of our customers (including Steven) have a problem to please just call our office and we will do everything we can to help out.
Rob, December 2016
"Rob P"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Bought a caddy van from Rick at JL Vans yesterday he has been so helpful all the way through the transaction from reserving the van until I was able to view it & then purchasing it . I felt very welcome & comfortable & would not hesitate in recommending Rick & this company to my friends & family. Thanks again
+1 Found this review helpful
Rick from JL Vans Ltd in response to Rob P
Thanks for the review!
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