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I recently bought a car for my daughter whod just passed her test. The car was a bit banged up but we negotiated a fair price. What i hadn't expected was the gear box had been badly serviced and had no oil and the bearings went making the gears slip. The ladyg did the want the car back and agreed for a garage to put it right. So we lost the car for a week and 900 from the 1300 bill was paid. Id of rather of returned the car tbh as who knows what will go wrong next the trust was gone. And its been driven by a new driver Attitude 0 Car 0
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John in response to Shocker
Tommy, We have no recollection of this sale ? we sell mostly vans , I believe you may of confused us with another company, please check your receipt / invoice and kindly direct this review to the correct company. Kind regards John JM MOTORS LTD
Great to see that there are some independant motor traders still around that off a real personal service. Our purchase was seamless from start to finish, we would recommend these guys for a open and honest transaction and we've experienced the other end of the scale with other traders.
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After being on a very tight budget and looking around at 100's of vans for weeks on end, one was found locally at JM Motors who we never knew existed and it appeared to be perfect for out needs! Called them and was told a viewing and a test drive cannot be done until April 12th, which is today so called and no answer and the same to previous emails sent..... they sold the van rather than waiting and no assistance received whatsoever. I find this frustrating considering this was to be the first van for the business and help was needed to make sure this van was perfect for us but due to no assistance and no response at all, I guess the sale of the van was more important even though it was one of the cheapest vans they had and they could not just wait. Will never be using this service now or again in the future, thank you for supporting a small local business that now has to go back to searching again.
Reviewer has confirmed their email address
John Matthews from JM Motors in response to Will Never Use JM Motors Again!
The health and safety of our staff and customers is paramount. We explained to the gentleman that we at JM Motors ltd was following strict covid 19 government guidelines and that his request for a test drive could not have been accommodated until the 12th April when government restrictions was eased, we explained that vehicles on our website was available to purchase via click and collect and click and deliver only ,subsequently the vehicle he showed interest in was purchased by another business via click and deliver, the vehicle was successfully delivered to its new owner with a safe handover. We wish you all the best of luck in your search for a van for your business.
JM Motors was excellent! John's customer service was tops! He was extremely helpful and a real pleasure to deal with.
Great experience with John at JM Motors, purchased a 2015 fiesta, really lovely car! The best thing about it for a 5 year old car it came with no marks or scuffs. I would highly recommend John, fast efficient service, easy to contact and great value for money!
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Very happy with my pick up truck from j m motors . Would recommend this dealer to my friends
I bought a VW Tiguan from John which I discovered a knocking noise on shortly after I purchased it. John was totally professional with getting it sorted out for me as quickly as he could. I would recommend John and would happily purchase another car from him.
I purchased a Citroen C4 from JM Motors in May. The service was average and the car could have been in better condition. The car developed issues not long after purchase that the warranty didn't cover so I had to pay out and I also had to pay for the diagnostics to be done. Overall I am disappointed and would not recommend this dealership.
Reviewer has confirmed their email address
Unknown from JM Motors in response to Not happy poor aftercare
We are sorry you say you experienced a problem with a vehicle which was not covered by the warranty agreement , if you had of telephoned a member of staff at JM Motors ltd to make us aware of this we would of been prepared to help you resolve any issues you may of had, we aim to give a accurate description of vehicles and you did satisfy yourself with the condition before you decided to purchase, if there is anything we can assist you with in the future then please don't hesitate to contact JM Motors ltd.
John has been helpful honest and true to his word throughout the pre sale, sale and aftercare. The customer service has been impeccable and I can't fault John or JM Motors at all. I would highly recommend buying a car from John and would have no hesitation in passing his details to friends or family. Thanks again John for the fantastic service!
JM Motors is an Franchise dealership that is based in Uxbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
JM Motors
Elm Tree Farm New Years Green Lane
Uxbridge
Greater London
UB9 6LX
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