We all went to John banks Honda for my daughter and son in law to look at the crv's and for me to. Look at the vitara and the s x. 1of the dealers, an elderly balding man came out as my daughter was taking the details of a vehicle I liked so I could get some insurance quotes. He walked over to her shouting at her that the vehicle was sold, she tried to tell him we were just looking he shouted rudely that he'd said it was sold. When my daughter told me and my son in law, I said right that's it, I won't buy a car from a rude dealer so his manner has cost that dealership possibly 2 car sales today for being rude. There's plenty of dealers around and we then went onto the Citroën dealer where a really nice and very polite young chap spent time going through the various options for the vehicles each of us were interested in. He may well get at least 1 sale and possibly 2. 1st impressions count and the older chap in John banks Honda, who was I believe a suzuki dealer, he will lose sales by his attitude and rudeness.

My car went back four times last year as a tyre kept going down and eventually John Banks Honda charges me for a new tyre as said there was a small nail in it, either they decided to change it as fed up with me bringing it back or they genuinely found a nail although shame they didn't pick up on the previous occasions. The next morning my wheel was flat, I was unable to book the car in until 6 days later and couldn't give me a replacement vehicle so had to pay a local garage as it hadn't been sealed properly. I decided I need to change my suzuki swift for a bigger car and went in and Gary showed me round, I said the only thing worrying was the bad service I had received from John Banks in the past and he assured me that had all changed and I could phone him any time and he would deal with any problems. He booked me in for a test drive the next day as I wanted my husband there, I told him that my husband may have to work and may have to cancel and rebook. The next morning I called to cancel and rebook but couldn't get through on the phones and kept sitting in a queue. I called later and spoke to a man and he said he would get Gary to call me and rebook and I wanted to know my cars worth too. Didn't hear anything and left messages, even left message on Gary's direct line and have not had a reply. Need to start looking elsewhere for a new car and to get this one serviced.