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56 reviews from our car dealer reviews community
Leave a review for John Kilkenny Cars
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56 reviews from our car dealer reviews community

Leave a review for John Kilkenny Cars
Leave a review
"Really good experience!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good experience had here, bought the car online and had it delivered to my door, the car was far better than I expected will defiantly buy here again

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+83 Found this review helpful
"Very happy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Straight and honest to deal with did exactly what we asked and very quickly, car we bought was very well presented and miles ahead of others we looked at.

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+107 Found this review helpful
"Can, t be trusted"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a volvo c70 during lockdown for my wife. The car was brought to my house in Sunderland. I took the car for a quick test drive which I thought had a couple of rattles. When I asked him about it he said it was the collapsible roof they all did that. I bought the car then after a couple of days there was a rumble from a front wheel bearing so I contacted him and he said it was a common fault and that I should get it done under the warranty. I was looking through the service history which to me looks dodgy I phoned him to ask when the timing belt and water pump were done he couldn't give me a straight answer but said leave it with me and I will find out. Still waiting for proof after a month he ignores my e - mails and phone calls. Do not trust this lying little man

"Different prices "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Find it strange that the cars are priced higher in the forecourt than on auto trader. Seems a bit dodgy tbh

"Nothing but problems,lies from a snake "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Ford Focus St from Kilkenny cars nothing but issues with it! When papers were signed he then proceeded to tell me there was a fault with fuel rail sensor, said he would get the spare key,Ariel and fix the arches as paint showed bubbling. Firstly said he would get his painter to fix it when he can back from holiday. Didn’t happen then lied about it car then lost all electrical power and shut down Found that the battery loom was rubbed bare to the core ball joints on car were loose and needed replaced car had a fresh mot when I collected it. Then someone on a ford forum messaged me saying that he bought the car just before I did told me he had nothing but issues with it and returned the car this was after the exhaust fell to bits warning lamps on and car wouldn’t run properly John Killkenny replaces the exhaust with the wrong system one from a s-max and not the correct system for an ST, Never sent the log book like he said he would I had to apply for it from the DVLA, I have had all issues repaired and all issues rectified even the off side wing which was full of body filler because of a huge rust hole in it I went through the finance company to help but mostly I repaired all the issues as I lost all trust with Killkenny because of all the lies that fell out of his mouth

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"Brilliant customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from John Kilkenny cars recently, from the first point of seeing the car to physically taking it away, John could not have been more helpful. And also didn’t tell me to F off when things went wrong on my part too! Brilliant customer service, very friendly and easy to do business with. He even put fuel in the car so I’d have enough to get me home 👍🏻. I will most definitely be back in the future when I next need a new car!

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+47 Found this review helpful
"Excellent!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

John was amazing at helping us make sure our car we picked was right for us and made things a lot less stressful especially with us being all the way up in Aberdeen, would definitely purchase another car from here!

"Excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a V50 from John, just prior to the lockdown. It was immaculate, lockdown started and the car didn\'t move for a couple of months, When things eased off and we were out driving again, it didn\'t feel right, the problem was in the front wheels, juddering, when braking. Went back to see John about it, the discs were warped,He replaced them under the AT warranty. Although the MOT has been extended, he is still going to put it through another one for me towards the end of the year, Good initial service and continuing good service!

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"Spoke several times and always fobbed of"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I rang to ask what my car was worth with regards to a PX against one of their cars. Rang and text with person on this number 07527772539. After my text to give him my details he always fobbed me off with he was busy or he had a customer. The last time we spoke he phoned me back as I phoned him off another phone number. He said I'm just ringing you as I missed your call. When I told him who I was he said can I call you back as I'm with a customer. HOW when you just rang me. After days of me ringing I found that the car I was looking at had been sold. Not a problem to me but why not just tell me in the first place someone else was interested in the car. I spent 3 days of calling him and was no futher on than I was on the first time I spoke to him. Just rude customer service terrible terrible way of communicating with potential customers. For me it's typical sales tactics from car sales men. Best offer and money profit profit profit. No interest in customer. I wonder if I had bought a vehicle off them and found something wrong with it what customer service would i receive then. Will definitely avoid this dealer in future.

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+64 Found this review helpful
"Very Pleased"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Pleasure to deal with. Very open and honest. Car was exactly as described.

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+87 Found this review helpful
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Dealership Information

John Kilkenny Cars Edinburgh is an independent dealership that is based in Broxburn. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Car Dealer Reviews has another previous registered address for John Kilkenny Cars: Bavelaw Gardens, Balerno, Midlothian, EH14 7AB.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
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Ratings
56 reviews3.7 out of 5 stars — Rated Very Good
Excellent
36
Very Good
1
Average
2
Poor
5
Terrible
12

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    Contact Information

    Address

    John Kilkenny Cars
    East Mains Industrial Estate 2 Dunnet Way
    Broxburn
    West Lothian
    EH52 5NN

    Get in touch

    01506 856843
    http://www.johnkilkennycars.co.uk/

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    10%
    Percent of reviews responded to by this dealer

    Additional Information About John Kilkenny Cars

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