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The worst car buying experience I have ever had. The vehicle I purchased from John Webb and Son developed a gearbox box fault within four weeks of buying it. Initially they told me they where unable to find a fault and it maybe due to the way I drive. I persisted with them and eventually they sent it to a gearbox specialist who confirmed there was a fault. I assumed this would be covered under warranty. They kept my vehicle in there yard for over 3 months whilst they attempted to find a gearbox from a scrap car. They where unable to do so. Reluctantly they agreed that the best of course of action was to recondition the original box and I would contribute to make that happen. After a further 3 weeks the vehicle was ready for collection. It cost me £600, within 2 hours of collection the engine overheated and now needs a new engine. They now say that despite the fact that I have done less than 1000 miles and it has been with them for 4 months out of the 8 months I own it. It has no warranty and they have now intention of helping me resolve this issue. I am currently seeking legal advice.
ive just bought my 5th car from the webbs over about 15 years never had any problems very genuine and honest on my experience i would recommend them ive found if your proper with them theyll treat you right i keep going back anyway the cars are really good value and you dont lose much on resale
Got my car from John Webb a son thay wos realy helpfull and gave good service all so got my car at a good price! I recommend this dealer! An the son is very hot!! Lol
fantastic service and a bargain car,would recomend again and again
Had a terrible experience with john Webb and sons. Thought I was getting a bargain but turned out to be the complete opposite - lots of problems with the vehicle I purchased, and I found the company to be very unhelpful. Problems were never solved and (frustrated) I ended up selling the car at a loss a short time later. This was a couple of years ago so I only hope they have improved since then - but I would not recommend to anyone.
To be honest had a bit of a nightmare when i dealt with John Webb & Sons, had issues with car where basically the warranty not covering them. Maybe i was unlucky, i can only go off what happened to me a while ago
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Car Dealer Reviews has been informed that John Webb & Sons in Halesowen has closed down and is no longer trading.
Manufacturers: Sells a variety of makes and models
Independent Dealership
John Webb & Son (CLOSED DOWN)
Shelton Lane
Halesowen
West Midlands
B63 2XE
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