Volkswagen Birmingham have no interest in the customers once the car is sold. They also give misleading information and once you complained are made no one cares no managers come to see you or apologise for their attitude.

We contacted Johnsons VW Birmingham as our daughter had a fault on her car. We asked for a diagnostic test & was informed it would cost £62 & then had a call to say they needed a further 3 hours to investigate the fault. At a cost of £380 after checking the wiring, the fault was not repaired as that would cost approximately £2,000! The car was taken to another garage and they were shocked by the time and price that we were charged and completed the work for £180. We also requested the EA 189 voluntary service action to be completed- but this did not happen. I am really annoyed and confused how a main dealership can overcharge and be dishonest and get away with this sort of customer service. I am in the process of making a formal complaint.

So my gtd had full vw service history prior me buying it, it was due a service and gave it into vw Johnsons Birmingham as it was going in for the emissions recall I thought to get it serviced to maintain the dealer history plus ensure it's done properly as it's being given into vw themselves. They serviced my vehicle and done a health check stating my front tyres and disks needed changing aI thought to get this don't at a local garage, which he had done for me I also told this garage to give my car a once over while it was on the ramp only to discover that the sump nut was left loose and the undertray and all the pipes situated underneath covered in oil! Did ring vw however it's weekend, service manager is not have to wait till Monday to raise this to them, furious they wrecked my car.

VW EOS 2.0 TSi 2011. Far too many quality issues: - Water trapping in the door well, spilling out onto your shoes when the door was opened - Numerous roof issues - Clutch squeal after 15K miles. - Vehicle unexpectedly stopping whilst driving and refusing to start for over 10 minutes - Roof fails to open correctly - Revolving noise evident from rear of vehicle when driving - Lights intermittently not working There are numerous problems with the vehicle. Less than a quarter have been resolved by the dealer and the vehicle has spent almost 6 weeks in their possession. Their policy is for customers to put the courtesy car on their own personal insurance! Nice to know that you have to pay for their poor quality! I am so dissatisfied with this vehicle that I have chosen to return it a year early and terminate my contract with VW. Glad to see the back of the car. Avoid this vehicle and dealer at all costs. I would never buy another VW