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Do yourself a favour stay away from Johnson’s Solihull. There customer service is appalling. They are not very good at communicating. They try to charge you for issues that are covered by warranty. Seriously wish I hadn’t bought a vw. After sales care is awful.
The staff at Johnsons Volkwagen in Solihull were very unprofessional. Loud laughter and joking instead of looking after customers. Not impressed. Brings the tone down of a very Classy showroom.
After breaking down on a main road in Solihull, whilst working away from home....an angel appeared to help me before the AA got there, his name was Jack and can I just say how amazing this guy is....he was most helpful, informative and a credit to his company. Was so refreshing and if I need anything to do with my car or need a new one in the near future, then I wouldnt hesitate to go from Nottingham to Solihull, as this man is such an amazing example of how your staff should be... Thanks Jack and also his manager at Johnsons Volkwagen Solihull for allowing him to take time out from other jobs to help me.
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Approached service desks at Volkwagen Solihull on Saturday to one young girl who didn't even look up at me and spoke to me in a very abrupt miserable manner. I was made to feel very uncomfortable. Such a shame as it ruined my experience in such a beautiful showroom
Manager at Volkswagen Solihull s very rude,unhelpful. He knows nothing about the car and not sure how the Johnsons employs such people... They would not even remove tow bar from the used car which I bought recently for the displayed price and when asked came up with lies it would take a set time to remove it and that they would charge for it (not sure what set time is...another way of making money!!!!) as it is laughable to think they would charge a customer who bought a car for 14000 for just have a towbar removed from the car ... I highly suggest to avoid them.. not sure what other problem would come to light once it is driven off -- they says it comes with one year warranty ... would have to wait and see what lies are in stores if I had to take it back with any possible problems with it - will need to wait and see!!!!
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Johnsons Volkswagen Solihull is an Franchise dealership that is based in Solihull. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Johnsons Volkswagen Solihull
Highlands Road
Solihull
West Midlands
B90 4NU
0121 222 0626
https://www.johnsonscars.co.uk/volkswagen/locations/solihull/
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