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Showroom looked great, young man even said hello as arrived, cars look good and reasonably priced. Saw a car I was interested in, so on Saturday we trundled over. Should I have to call ahead to see if it's there? Well I would like to think their stock is updated in a speedy fashion! Spoke to said young man who went off, came back saying one of the directors had it for the weekend. Fair enough, left my card and he said they would call Wednesday when back. Still awaiting that call back. If the idea is to sell cars , maybe have them there or take at call me when I can see it! Pity seems a really good operation.
Kate from Junction 17 Cars Peterborough in response to I just wanted to buy a car
I must apologise for this. I shall be speaking to our Sales Manager to find out who you spoke to on Saturday. Please would you email me with your details and I will call you back immediately? My email address is customercare@junction17cars.co.uk I look forward to speaking with you soon
Buying a car in my experience is a nightmare and rarely do car dealers live up to their claims and this outfit fall well short. I am sure they make money, after all they have been in business since 2010. I have about £30k to spend so I decided to pop along today with my 7 month old son and just see if they live up to their customer service claim. I asked about a car with £4k my rationale being if you are passionate about selling me a £4k car then its more than likely you care. I was in the show room a full 10 minutes and nobody said good morning hello etc. I then asked a guy who was more concerned typing on his pc than to help me just shouted down the show room I need to go to the office if I need help. I went to the so called office and someone got up to help but it was another guy who came out with the keys to view this £4k car. All he did was click the car open, no conversation at all, no greeting, name taking, no pleasantries I felt I was getting in the way so I spent a few seconds feigning interest and said thanks. As I left no one said good bye! It was as if I didn't exist. So it will come as no surprise I will not be spending my money here. The cocky swagger does wash with me!
Kate from Junction 17 Cars Peterborough in response to Longwalk
Dear 'Longwalk' thank you for your interesting review. I have spoken to the sales team and they do remember your visit. They were just preparing for the day ahead, as you had come in prior to our opening hours. As soon as you made it known that you wanted to view a vehicle it was shown to you, even though they were only just opening. When you were not interested you were not pressurised into purchasing it. This had nothing to do with the price of the vehicle. I am sorry if you felt that you did not have the attention you had desired on this occasion. Junction 17 Cars
longwalk in response to Longwalk
The showroom opened at 10.30 I walked in at 10.33 I walked around a good 15 mins before I was bellowed at to go to the right office. Ask the guy who served me what my name was or how far I'd travelled (50 miles!) even the name of my little boy or what I was looking for what budget I had what made me call in? Yet he will not know he never spoke to me yet he had time for a fag when I left. I had no interest in the car because the salesman and the rest of team took no interest in me. But you are a great a customer service so you say!!!
My husband and I wanted to buy a boxster and we have been looking for ages for the right one. We are currently sunning ourselves in Greece and was looking on Autotrader yesterday and found the most perfect one on junction 17s website. We thought we may miss out as we're on holiday so we rang them and we were able to reserve it off sale until next week when were back. We spoke to Jamie and he was very polite and helpful on the phone. We're so excited and so impressed they were prepared to do that. If I am able to I will leave another review when we've purchased it. But so far I am giving junction 17 5stars!
Kate from Junction 17 Cars Peterborough in response to Sally and kev
Dear Sally and Kev Thank you for your review from Greece! We were delighted to be able to reserve the Porsche Boxster you had seen on the internet for you. I know that you had a few telephone conversations with Jamie and he even took some photos on his phone and text them to you! I am sure you will be delighted with your choice and we look forward to meeting you both on your return. Please do bring the sun back with you! With kind regards Junction 17 Cars
I rang the about a £25,000 car and basically the person on the phone was rude and didn't wish to speak about it "all the details are on the web". The car in question has an enthusiastic following, most owners or sellers will talk about them. On the web it says the catalytic converter has been removed, I asked about it and if it had one and he said I guess not. Well that's illegal (not just an MOT fail). Will I drive 2 hours to view the car....I don't think so. I expected some help on the phone, but what I got has put me off, I think I'll find my car else where, even if I have to wait.
Kate from Junction 17 Cars Peterborough in response to Keith
Dear Keith Thank you for taking the time to leave your review for Junction 17 Cars. You have not mentioned a few details I would be interested in knowing; perhaps you would be so kind as to drop an email to our Customer Relations Manager Kate, at kate@junction17cars.co.uk so that she may address your review? Often our first contact with our customers is by telephone, so it is of great importance to Junction 17 Cars that our sales team are courteous and informative at all times. Thank you for bringing this to our attention. Junction 17 Cars
I had two occasions to visit and use Junction 17, the first to buy a used Aston Martin Vantage, I was given a very honest run down of the vehicle history and possible problems I might face with it after sale. I am pleased to say that no faults have appeared with the car. It is rare to find such honesty when buying second hand. On the second occasion I sold a Porsche 993 through them, the car was in a minor accident on the way to deliver it to them, they had the car repaired before sale ( only minor bodywork painting to do) and charged me a very reasonable price for the repair with no fuss. I would highly recommend Junction 17, Peterborough whether you are buying or looking to sell your car.
Kate Barker from Junction 17 Cars Peterborough in response to Roy J B
Dear Roy I was delighted to read your 5* review, thank you very much! You were a pleasure to deal with, in both the purchase of you Aston Martin and with using our ‘Brokerage Service’ to sell your Porsche. We like to give our customer as much information on our sale vehicles as possible and discuss their wants and needs. It was so unfortunate that you had a ‘scrape’ on the way to the showroom on bringing your Porsche in for brokerage. I am so pleased we helped to take the stress away from that and organised all the repair for you and the successful sale. We look forward to seeing you again in the near future when you require a service for your Aston Martin. Many thanks and happy motoring! Junction 17 Cars
I had an excellent experience with Junction 17 Peterborough. The staff that I dealt with were very friendly and knowledgeable about the vehicle I was looking to purchase. They had three of the model that I was looking to buy, right down to the correct colour. Once I'd made my decision, I was given a very good trade in price, and able to drive away within 2 hours. A couple of minor issues were dealt with very quickly on site. I would definitely recommend.
Kate Barker from Junction 17 Cars Peterborough in response to Dan
Dan, thank you very much for your review. We are so pleased you are happy with the service you experienced here at Junction 17 Cars. We like to make our customers feel relaxed when purchasing their cars and all our staff are here to help in any way they are able to. We are always keen to sort out any little issues as soon as possible, which you mentioned in your review. Please do not hesitate in contacting our Customer Relations Manager Kate if you require anything in the future; either on 01733 247222 or by email kate@junction17cars.co.uk, she will be pleased to help!
I would highly recommend junction 17. We had first class treatment and love our Mercedes SL. Thank you to everyone 5*****
Kate Barker from Junction 17 Cars Peterborough in response to Mick
Mick, thank you for your 5* review! We hope you have many happy miles in your beautiful car. Please feel free to contact our Customer Relations Manager, Kate, should you require any assistance in the future on 01733 247222 or kate@junction17cars.co.uk
Would like to thank you for the excellent service we received when buying our Range Rover sport. All the staff that we dealt with were very friendly and helpful.
Kate Barker from Junction 17 Cars Peterborough in response to Tracey
Hi Tracey thank you for your review. We are delighted that you were so pleased with the service you received here at Junction 17 Cars. We hope you enjoy many happy miles in your wonderful Range Rover Sport. If you require any assistance do not hesitate in contacting Kate, our Customer Relations Manager on 01733 247222 or kate@junction17cars.co.uk
I bought a jag off junction 17 on October last year. I had a very good experience with them and thought the staff were very helpful and the range of cars they had, well we were blown away by them. I also purchased a 15 month warranty with GEM. My car has not had any faults all this time until a couple of weeks ago - it started to sound rather poorly, smoking and not driving as it should. Bearing in mind I don't live local to junction 17 I rang them anyway to see what I had to do to get the car fixed. I thought they would send me elsewhere and fob me off like most garages would but I couldn't have been more wrong. I spoke to Leonie who was so helpful and really want to look after me, she organised GEM to get my car recovered to junction 17, which they did the next day!! I got phone calls daily from Leonie to keep me up to date with what was happening. It turned out it was only an injector. Leonie got the claim authorised with GEM and I didn't have to pay anything! Amazing! They asked me to do this review for them yesterday as I told them how happy I was with their service when I picked my jag up yesterday and I wanted to share my experience. 10 out of 10 for both sales service and after care service. Very happy customer. Thanks again, Imogen Barker xx
For the second time in 5 years this garage has bent over backwards to get me the right deal for the car I want. I haven't stopped smiling since getting the car! All staff were very polite . I don't know any over garage that will refurbish your wheels and spray the colour you want. I only went on the off chance as was let down by another garage and saw the bmw being cleaned in the show room and it blew me away. Would Defo recommend to anyone
leonie bacon from Junction 17 Cars Peterborough in response to Melvs
Thank you for your 5* review and kind words Melvyn! It was a pleasure dealing with you again as a repeat customer and are thrilled you are pleased with your BMW. Please do not hesitate to contact kate our customer relations manager if you have any queries regarding your purchase kate@junction17cars.co.uk and I am sure we will no doubt see you again in the future for your next car!!
Junction 17 Cars based in Peterborough and part of the Junction 17 Group. This branch of Junction 17 sell a variety of different makes and models including sports cars, 4x4's, convertibles and family saloons. A variety of services are available here including finance, warranties, MOT and servicing. This dealership also purchases cars and welcomes part exchanges for those looking to trade in their exisiting vehicle.
Car Dealer Reviews would love to hear from any previous customers of Junction 17 Cars in Peterborough, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1975
Junction 17 Cars Peterborough
1 Kestrel Way
Peterborough
Cambridgeshire
PE7 3GP
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