Jim Alexander from JCT 9 Ltd in response to Great people service and performance

Thanks Martin, this was a good read and we are delighted you were happy with the way things went. We look forward to seeing you next time. Thanks from the whole team at JCT9

Jim from JCT 9 Ltd in response to False Promises and problematic Car

Dear David. Thanks for the review. It is a shame is doesn’t reflect the situation accurately. When given a Month whilst you were on holiday to sort out a minor issue that we had pointed out to you when you drove the car, to then be given a couple of days notice of an early return after less than two weeks made it very difficult to resolve the issue adequately in time for your early collection. When we made you aware of this fact you asked us if we would be kind enough to let you take the car and help you resolve the issue after the event either by bringing back or by us helping you sort it locally as you were flying back to Heathrow just a few miles from us and were travelling back to the North of the country. It is important to point out that it wasn’t a major problem or one that affected your use of the car but a slightly annoying glitch with the tyre pressure monitoring system. We agreed to help you out even though our experience tells us that we should have said no and dealt with the issue before the car was collected even if it meant disappointing a client. The car you bought was the cheapest car on the forecourt and is now Ten Years old and has obviously done a number of miles in that time. If we decide it is good enough to meet our rigorous standards however then the car must be right. It became evident to us soon after you took the car that there was a hidden agenda. When your demands for money to sort the problem were not met you proceeded to inform us that you would only communicate by e mail which made things far harder to facilitate and sort quickly and efficiently. You then proceeded to accuse us of fraud amongst other things. We are aware that there are some people who we cannot satisfy however hard we try so we offered you a full refund which you declined much to our disappointment. We then received further harassment by e mail from you. When you refused to bring it back to us so we could sort the issue as had been agreed prior to letting you take the car to help you out, we arranged a Jaguar specialist locally to you to diagnose and fix the problem at no cost to you. After many attempts to arrange this on e mail, you reluctantly took the car to the specialist and the very minor glitch was resolved at no cost to you. It was at this point after we felt we had done everything and more for someone who was clearly never going to be grateful for our assistance, you proceeded to leave very negative reviews on just about every site available. You then asked your partner Krystyna to do the same which is clearly malicious. This is clearly an attempt to discredit our business because we didn’t give you money. We thank you for your review as it gives us an opportunity to show future customers how committed we are in even the smallest of issues and with the most awkward of customers. I hope genuine car buyer will take the time to read all of our reviews and realise that we are in fact a very decent bunch who bend over backwards for our customers and that you are someone who clearly set out to try and use our kindness as a weakness. Good luck in the future and enjoy your car. All the best from David, Jim and the team at JCT9

Jim from JCT 9 Ltd in response to Arthur Daley tactics

Tim. I am sorry you have felt the need to write this review. I must point out a few inaccuracies though. Your Father enquired on the car some weeks ago and was meant to be coming to see it when he was able to do so. He then called and said he was unable to make it to us which was disappointing but under the circumstances we totally understood. As we were very quiet in December we offered the option of bringing it to him for him to see. He was understandably busy with funeral arrangements which we understood. He actually offered to pay a deposit on the car and we explained that we don't take deposits on cars that haven't been viewed due to distance selling rules. Nothing to do with the circumstances. Until it has been driven and the buyer is happy with the car the deposit means nothing so we do not take deposits on any car that hasn't been viewed by the prospective buyer. He was aware that until he had committed to the car after seeing it, the car was still on open sale. We certainly did not bombard him with calls but made a few calls to try and make a plan for us to bring it to him. In fact on one occasion you answered the phone and David asked you if it was OK to speak to your Father about the car given the circumstances and you said that he wanted to be kept updated. We were only calling to confirm that at that time the car was still available and trying to make the plans to bring it up for a viewing. It was a tricky scenario and due to the obviously difficult circumstances your Father found it difficult to commit to a date. We have never met your Father so were unsure whether he had gone off the idea of the car and was looking at others. It is a risky prospect driving all that way at our cost and wouldn't normally offer that service but as I said December was quiet and we had the time to do this. It would have cost us £200 in fuel and wages to do this and there was no guarantee of a deal but enough had been discussed to make it a worthwhile trip. Before your Father was able to free up time for us to come and show him the car, someone else local came in and looked at the car, drove it and made us an offer of exactly the same as your Father had offered. As a business we had to take that offer from someone who had viewed the car and driven it rather than turning that offer away and then driving hundreds of miles to show someone the car at our cost with no guarantee that he would buy it and thus could have ended up with no sale in a very quiet Month. This was not an option from a business point of view. Your Father had never mentioned to us that he had insured the car and at no point had we agreed a deal. We had discussed a price and that we would bring it to him when the dust had settled but that the car was on open sale until he had seen it. When the deposit had been paid by our local man I called your Father and explained that we were sorry for letting him down but hopefully he understood our position and that we hoped he would find an equally nice car sometime soon. I was quite taken aback when he said he felt we had really let him down and was surprised to hear so after we had remained in regular contact throughout and we felt the position was clear. He fully understood the position and we feel the influx of bad reviews on various different sites is unreasonable. I am sorry your father missed out and am sorry that he feels so bitter about it that he has had to leave bad reviews himself and then ask family members to do the same. It is a lesson learned for us that is for sure. We will take our lessons and try to be even clearer in this kind of situation going forward. Send your Father our best regards, I hope he finds a nice car soon. Regards. Jim

Jim Alexander from JCT 9 Ltd in response to 1st Class service

Hi Madelaine, thank you so much for your business and for the lovely review. All the very best with everything and thanks from the whole team at JCT9.

Jim Alexander from JCT 9 Ltd in response to Absolutely brilliant

Hi Jason, thanks for this. We are delighted you felt so happy with the way things went that you reflected your experience in a nice review like this. Thanks again and all the very best from the team at JCT9

Jim Alexander from JCT 9 Ltd in response to Superb customer service!!!!

Thanks Richard, it was a real pleasure to do business and thanks for taking the time to reflect your experience in this great review. All the very best from the whole team at JCT9

Jim Alexander from JCT 9 Ltd in response to GREAT EXPERIENCE AT JCT9

Thanks Chris, this is great to hear and we really appreciate the positive feedback. All the best from the team at JCT9

Jim Alexander from JCT 9 Ltd in response to Great buying experience

Thanks Paul that is great to hear. Thanks for the feedback and all the very best from the whole team at JCT9

Jim Alexander from JCT 9 Ltd in response to jct9, a mighty fine car dealership

Thanks Paul, that was a great read and we appreciate the positive feedback. Enjoy the car and see you next time. Thanks from the whole team at JCT9