Purchased a car in 2024 which was an unpleasant experience. Zero negotiation on price, absolutely nothing and act like they are doing you a favor selling it to you. Always claiming no margins in the car you are after despite the owners Lamborghini parked outside. Walked out without them offering even £50 off or some fuel but it was my sons first purchase and he had set his heart on it so purchased a couple of days later. A year on and another child wanting a car we tried it again with a different salesman but the exact same experience. Even added £200 admin fee from the price on Auto-trader. Claims every dealer does this when we all know they do not. Walked away and bought one the next day that was in much better condition. Then got a call from the salesman at the end of the weekend asking if i had bought one. Tempted to say no as he was clearly calling to knock some money off but it was too late. Why not do that when i was there after travelling all that way then they would be happy with a sale and i would be happy with a purchase. Very strange way of doing business and i would never go back there again. Unless you want to pay their price + £200 I would avoid this dealer.

I purchased a Range Rover Evoque from JW Autos Rochester on September 30th, 2024. Within a day of driving the vehicle, I noticed that the boot cover had a broken clip on one side, part of the clip was completely missing, and another clip had detached entirely. I contacted their team immediately to report this issue and was advised to follow up via email. Since then, I’ve sent multiple emails and made numerous phone calls in hopes of resolving this issue. Despite speaking directly with the director, Jack, who assured me that a replacement part had been ordered and would soon be shipped to me, nothing has arrived. It has now been over a month, and I’ve yet to receive either the replacement part or even a single update from their team. What’s more infuriating is that beyond this issue, the car came with other problems. The front wheel alignment was completely off, and the wiper blades were worn out. When I took the vehicle to the Range Rover showroom in Swindon, they informed me that this vehicle was wrongfully sold to me and that I could potentially claim the money back. I only reported the wheel alignment and the parcel shelf to JW Autos. They claimed they wouldn’t cover wheel alignment (which was fine by me), and instead promised to send the replacement parcel shelf that they had already supposedly ordered. Again, no replacement has arrived. Their customer service has been absolutely dismal—zero communication, false promises, and a complete lack of accountability. Despite repeated attempts to resolve these issues amicably, they have consistently failed to act. Now, I find myself having wasted my time, effort, and money with this dealership. If you’re considering purchasing a vehicle from JW Autos, I strongly advise you to think twice. Their promises mean nothing, and their follow-through is non-existent. Save yourself the trouble. Avoid this dealership at all costs.

Purchased a car from here last week, seems all good so far. freindly staff and i could take it away the same day.

Avoid this company at all costs. They apply for finance in your name without your permission. Applied for £10000 for a £8500 car. They will comment to this to say it’s Warrenty blah blah blah but it’s not and that wasn’t explained. They have applied for multiple companies for £10000. I have reported to the fca, ombisman, action fraud and the police. I am now preparing a legal case for fraud and mis selling. They are now being investigated by the fca. They will write a load of rubbish back to this but you have been warned avoid at all cost and if you have used them check your finance paperwork