Customer service excellent, happy with my newly purchased van.

"So far, so good with my DS4, I am very pleased with it. The car runs smoothly, and I’m loving every moment behind the wheel. The lady who looked after me at Karl Smith Car Sales was fantastic; nothing was too much trouble for her. She was attentive, patient, and never once tried to push me into making a decision. It was a refreshing change to have someone who genuinely cared about my needs and gave me the space I needed to figure out what to do next. I felt comfortable and well-informed throughout the entire process.

This is the first time I have used Karl Smith Car Sales, and it certainly won't be the last. I have to say I was amazed by how good the service was from these guys. With me living fairly close to the dealership, it was an added bonus and it made things really convenient for me. My DS5 is everything I could have asked for and more; it is such a reliable motor and just what I needed to do my taxi driving in.

BOUGHT A VEHICLE A FEW WEEK AGO FROM HERE. AFTER DAYS i REPORTED FAULTS ON THE CAR. THEY BOOKED IT IN FOR 9 DAYS LATER AND TOLD ME THERE NOTHING WRONG WITH THE CAR. i THEN WENT TO A TRUSTED GARAGE WHO CHECKED THE VEHICLE AND THERE ARE A LIST OF PROBLEMS INCLUDING THE TURBO. I HAVE BEEN SAYING FOR 3 WEEKS NOW I WANT TO RETURN AND GET A REFUND. THEY REFUSING. I WILL NOT ACCEPT THIS AS I AM IN MY RIGHTS AS THEY HAVE SOLD ME A FASULTY CAR THEN LIED. DO NOT TRUST THEM....AVOID AVOID AVOID THIS PLACE

They were just wonderful, they got everything boxed off for us and nothing was too much trouble. They were happy to get everything we needed and kept us updated when a part needed replacing and there were some delays. We never had to chase them, they were always proactive with giving updates and keeping in touch with us. We are so happy with the Ford Focus now, it drives like an absolute dream!

Even though Karl Smith Car Sales is local to me, this was my first time going there. I am glad I did though as it was all good and I would definitely use them again in the future. Justine was lovely, so friendly and helpful. It took a bit of time to get the paperwork sorted but we got there in the end and she made sure I was comfortable and had a drink while I waited. Once we got all the paperwork together it was all pretty smooth and I took my Renault Clio away. I am driving it daily now for my commute to work and it is driving fine and all is going well.

Having looked around the market for some time, I had been comparing multiple fiesta's, just waiting for the right one to come along and just get myself that bargain buy, something with low mileage, in pristine condition, with any added extras or aftermarket parts would be a plus. I honestly thought I hit the jack pot when a black/red Ford Fiesta showed up at Karl Smith's car sales literally a stone's throw away so super easy to travel to view the car, less than a mile away. On the day I dealt with Justine, who was brilliant, and after agreeing to buy the car and help to arrange another day to collect, Steve finished the handover process, and it was perfect. was just the complete package, showing brilliant customer service from start to finish. I will certainly be coming back again when I need a new motor.

Great service from Steve at Karl Smith Car Sales. It was a non-fault service from start to finish, immensely helpful, informative, got myself a good little motor in the Fiat Punto, and does exactly what I need it to at a great price for how it looks, runs, and its specs, so thanks again to the team at Karl Smith Car Sales, for the great deal.

Well, what can I say about Karl Smith Car Sales? Other than just a fantastic, very simple process, they had the car I wanted, a Renault Clio; it looked exactly as described, so no issues there. The customer service was brilliant, so no issues there either. Communication was key for me; I was consistently kept informed as to what was happening and what the next step of the process was, so really didn't feel like I didn't know what was going on. So overall, a fantastic car with just extremely helpful, friendly, and informative customer service, top marks from me.

After looking around for a more modern car, one that was more spacious, provided a larger boot, felt more airy, and was not so compact, one that would give me that much-needed leg room and help reduce the aching from longer journeys, the Dacia Duster just seemed to tick all the boxes, from, as mentioned previously, mileage and budget, and I just wanted to go from a standard car to an SUV. The car itself looks terrific, performs exactly as it should, so I really don't have any complaints. The customer service was excellent throughout, and I have no qualms over the purchase and would certainly do business again at Karl Smith Car Sales.