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24 reviews from our car dealer reviews community
Leave a review for Kellys Trading LTD
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24 reviews from our car dealer reviews community

Leave a review for Kellys Trading LTD
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"Dangerous vehicle "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a BMW X5 on the 2/12/19 after 5 days I found 9 faults while driving the car back to the dealer the power steering failed me twice. Told them I wanted a full refund under the consumers rights act 2015. All he said was he’d repair the problems I told him I wanted my money back as the car was not fit for purpose and not road worthy he point blank refused to refund me any money. I have now contacted a solicitor to start court proceedings and my local newspaper Please please do not go any where near this company or buy a vehicle from them

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+13 Found this review helpful

Kate in response to Dangerous vehicle

Hi, have you managed to get your refund? I am going through the same process unfortunately and was hoping you would have any tips.

"Listen to bad reviews!! "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Read the reviews about Kellys Trading but my son was really interested in the car and wanted to buy it. The staff appeared friendly and helpful...how wrong we were!! Luckily we have a trustworthy mechanic that we took the car to the next week. The work that Kelly's said was completed wasn't and my mechanic laughed when I said it had apparently been serviced...it hadn't been touched by Kelly's but they stamped the service book!! I cannot believe that they could lie so much!! Avoid!! Avoid!! Avoid!!

"Great sevice "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a 2012 Range Rover sport . I've had the car for 3 months now and have had no issues . The staff where very helpful and had the vehicle ready fully serviced and moted the next day. Will definitely recommend Kellys Trading.

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+3 Found this review helpful
"SELL DANGEROUS CARS AND IGNORE YOU AFTER"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT BUY FROM KELLYS TRADING. THEY WILL SELL YOU A DANGEROUS CAR AND IGNORE YOU. THEN ONCE THEY SEE BY THE MOT HISTORY IT HAS BEEN FIXED THEY WILL ASK FOR IT BACK! MOT TESTER SAID HE DOESNT KNOW HOW I MADE IT HOME. FRONT SUSPENSION MOUNTS WERE NON EXISTANT, THE STRUTS COULD HAVE FALLEN OUT. THE CAR USED A WHOLE SUMP OF OIL IN THE 1 HOUR JOURNEY HOME. THE TRACK ROD ENDS FELL APART. ALARM BELLS SHOULD HAVE RUNG WHEN I FIRST WENT TO SEE THE CAR AND THE FRONT TYRES WERE COMPLETELY BALD AND VERY ILLEGAL! THE BAD REVIEWS OF THIS DODGY BACKSTREET ARE REAL. MY LITTLE GIRL NEARLY WENT IN THIS CAR THAT WAS CLASSED AS DANGEROUS I WASNT EVEN ALOUD TO TAKE IT FROM THE MOT STATION WITHOUT FIXING AND SIGNING A DISCLAIMER. OH AND GUESS WHAT, THEY LOST THE V5! I WILL BE INVOLVING TRADING STANDARDS TO TRY AND STOP THESE FROM TRADING.

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+12 Found this review helpful
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"Avoid at all costs "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Highly recommend avoiding Kellys Trading, purchased a car from them and had nothing but issues with it since. Breaks failed severely warped and rusted, was told on test drive it was a little bit of rust and it would wear off.. oil leak, pressure build up in engine, now broken fuel injector due to their "fixing" of the leak. Upon trying to resolve after taking advice from CAB and Trading standards I was offered another car which was not practical or suitable and the price being severely lower then the car I brought from them. Tom got extremely unhelpful after I mentioned I'd be only taking it but under protest (as advised) while following guidence I've been given and he decided to hang up on me and block my number when I tried calling back to ask about their complaints procedure and if their a part of any ADR scheme. Called from a different number and requested the above information which I was told that's down to me to find out and hung up on again. Avoid at all costs, you have no protection buying a car from these as they get you to either pay cash or bank transfer so your not covered by payment protection. Work done here on my car - dipstick pressurised spraying oil over engine. Left my car having its dipstick wedged in with a extra large rubber seal. And now have a broken fuel injector as a case of shoddy work and the main problem of pressure build up not being resolved. Hopefully Trading Standards will close these down soon before they rip more people off. Brought the car for £2800 spent £650+ on repairs. Wish I would have checked reviews before buying from these scam artists, now left following guidence and possible court case to recover my loss of money

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+10 Found this review helpful

Daniel Whittick in response to Avoid at all costs

Matters have now been corrected, thanks Tom and team

"Totally scammed"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a Mini Cooper S six months ago in good faith as Kellys Trading had good reviews. I was told the car had a full service history, silly me I didn't check the service book myself and there has been no stamp in there for 5 years. The car was MOT'd by them before I drove away. According to my local garage which I took it to for a service today told me that the car should not have passed the MOT. Multiple issues, most notably the exhaust system was hanging off by a thread, just cost me £700 to be replaced. Oil leak in engine, drive shaft issues, Air Con not working and many other problems. The garage showed me the air filter and spark plugs they removed, said they hadn't been changed in years. In their own words "I have never seen an air filter this bad in my life". This is a real shame as I would have thought that any self respecting dealer would at least service their cars before selling them. This garage are lucky I waited so long before getting it serviced because if it had been within the first 3 months I would have been straight to VOSA and the Ombudsman to report them. Also my step son purchased a VW Polo from them at the same time and has also had multiple issues, including having to wait 3 months for them to fix his door THAT THEY BROKE. All in all a very poor service and I feel totally scammed. I suppose you live and learn. I should have checked the service book and paid the AA to do an inspection.

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+8 Found this review helpful

Naomi in response to Totally scammed

Same, we brought a mini with a new 12 month mot!! Also needed 3 new tyres, oil leak, new brake disks and pads, power steering pump in total an extra £ 900, just wished I came across these reviews

"Good customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car was amazing no issues what so ever great customer service from Kellys.

"Excellent customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great company, I absolutely love my car. Will be returning if I ever want to upgrade. Would definitely recommend Kellys Trading.

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+0 Found this review helpful
"AVOID AT ALL COSTS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

On first appearance Kellys Trading and staff appear friendly and helpful, particularly when you do show an interest in a purchase. They take a deposit readily and promise to do all work discussed and agreed upon to complete a sale. However, once purchased the car did not only develop issues but some discussed for repair had not be completed and others re-appeared very soon after and despite the mechanics agreeing to do work and the car being returned several times for repair, problems remain, the waffle continues, and I have a car I do not trust, that I cant sell on and is not road worthy and I certainly do not trust or believe a word any of them say. I get passed back and forth from Dean to Tom and no one is taking responsibility and the refusal to issue any paperwork is beyond comprehension. Kellys Trading are clueless yet assure me they have great customer service. The saga continues.

ALEKSANDRA SKIBINSKA in response to AVOID AT ALL COSTS

My experience of Kelly's Trading is exactly the same as yours. After only 26 miles driven, "Automatic Gear Fault" was displayed. To cut a VERY long story short, I was without a car for 5 weeks (no courtesy car offered) whilst a replacement gearbox was - allegedly - sourced and fitted. Much pinging back and forth between Tom and Dean, many promises made and not kept, phone not answered thereby necessitating visits to the garage (not easy without a car). On eventual collection of the car, exactly the same problem reoccurred. What are the chances? Also, the Service book had disappeared and requested paperwork not provided - possibly because there was none? After the first fault displayed I asked for a refund which I was entitled to by law. They refused. Gave them a chance to repair it but this hasn't worked. Am having the gearbox checked out by a professional outfit. Dependent on the outcome, I believe I will have no other choice but to sue. Kelly's does not run its business on an ethical, professional and legal manner: AVOID.

"Stay well clear of these people"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I saw the vehicle on line and contacted tommy at Kellys Trading and he was very good to start with especially when he wanted a deposit . When I paid the deposit it all went down hill no contact from tommy at all was left with a person called dean who hasn’t a clue with cars then when I paid the majority of the amount that’s when even bigger trouble started . Tommy agreed that he would make sure everything on th van worked lol 😂 air con doesn’t work stereo has been bodged handbrake non existent fog light not working and I havnt a clue how it drives because I can’t tax it , when it was delivered as though by magic dean had left the log book behind now they are telling me it will take 4 to six weeks to be here ,I paid £3100 for a van what I can’t drive now they won’t answer me ,don’t be burned like me stay away from these.

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Dealership Information

Kellys Trading LTD is an Independent dealership that is based in Chichester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
24 reviews2.2 out of 5 stars — Rated Poor
Excellent
7
Very Good
0
Average
0
Poor
1
Terrible
16

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  • Contact Information

    Address

    Kellys Trading LTD
    Unit 1 Selsey Road
    Chichester
    West Sussex
    PO20 7NE

    Get in touch

    01243 641657
    https://www.kellystradings.co.uk/

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    Dealership Statistics

    29%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Kellys Trading LTD

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