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We purchased a car 2 months ago to find out it has a mileage discrepancy now the car has de-valued and they aren’t bothered. Then they offer me less money to sell it back than other garages . Wish I had never seen keywise cars . “Avoid”
Not a good experience. Disinterested staff, very little customer care and there have been several problems with the car, minor but annoying. I was told the car would be serviced before I picked it up and it wasn't, I wasn't given any walk through the car's controls and I was left to sort a problem with the payment not going through properly, while the two staff members were off playing games on a computer. At no time was I given as much as a cup of coffee. Sadly, I won't be using them again.
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Keywise Cars Ltd from Keywise Cars Ltd in response to Margaret J
Hi there Margaret, We are very disappointed & confused to find that you are unhappy with the service you received. On the day of collection there was an issue with your payment as you are aware this was not an issue our end it was in fact an issue with your bank. When you had difficulties making the payment we did offer you to our waiting room where the coffee is served. As agreed the service was carried out on your vehicle so we cannot understand why you believe this has not been carried out. If you would like to discuss this further you can contact us by email kyleberks@keywisecarsltd.co.uk 01392 860070 Many thanks, Keywise
I went to put my purchased keywise car golf in for an mot and it failed more than meghan markle rust in the sills rust in the boot just rust everywhere it also failed on emmisions.
Amazing service! I brought my first car from Keywise last July and my experience was stress free. I had gone to other dealers and felt pressured into what car was right for me. They did not pressure me what so ever and let me make my own decision. Since then I have had no faults with my car and will definitely be back there to buy my second!!!
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I bought a car from keywise recently and the whole process was quick and easy. They have fantastic customer service and were always on hand to help through the process of financing. Definitely recommend!
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I purchased a car online, 9 weeks later my brakes went ping and the pedal went to the floor, I took it to my local garage and it was found the brake pipes had rusted right out in two sections and the amount of corrosion found under the car and bulk head was shocking.
Keywise Cars Ltd from Keywise Cars Ltd in response to Never again
Good Afternoon Sid, Thank you for taking time to review us. We are very sorry that you are not happy with your car that you purchased from us. Could you please contact me by telephone or email so i can look into this for you, 01392 860070 kyleberks@keywisecarsltd.co.uk
Bought an Audi A3 and the service was outstanding, would highly recommend!
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Went to view a Nissan Juke only time we could at dusk for daughter car looked OK apart from a mark on bonnet took it for a short run and car had a noise at slow speed and clutch very stiff, sale person said he would get that sorted and have the car fully tested before we brought it so paid 600 pounds deposit, a couple of days later we told were the car car was ready for delivery so we asked to collect that Saturday as daughter works all week told we couldn't as sales person was off that day so arranged to collect the next Saturday, we arrived and the bonnet had been cut back so hard exposing all the stone chips, the clutch was still not sorted and a dent on the rear that had been hidden by the close parking when we tested the car had been not been addressed and we were told as we had not picked this up when we viewed the car they would not put right. We refused to take the car and did have our deposit refunded,they called us by phone 10.30 Monday morning to say they had put in a new clutch and car was now ready for us, we refused looks like you need to take an expert with you to pick up faults before you buy as these people think it's your fault not picking faults up when you test, not good!!
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I agreed a deal and paid the deposit on the understanding it was subject to my vehicles inspection on exchange. No problem I thought as I was very confident in my car and I had done a number of trips as far as Bristol looking for a upgrade. Arriving for the exchange the salesman asked the engineer to take my car for a run and upon his return after no more the 5mins he got out of the car and his words were a bit of noise when coming down into 2nd gear but it should be fine. The salesman fetches his boss to look over the car then he returns to me to tell me that the offer on my car is now reduced by £800 as the gear box will have to be replaced before he can sell it. My own car is still running fine and I still can’t hear any noise what so ever following Keywise diagnosis after a 5min drive and a boss that didn’t even sit in the car. Be aware!!
I visited Keywise cars as I had heard good things from a friend who previously bought her car from them. I arrived and was overwhelmed with the amount of stock on their forecourt, The salesman was not pushy whatsoever and made me at ease and explained various bits to me about the car etc. I purchased a car which was within budget and even lower miles than the car that I initially set out to buy. Will recommend to all and will return for my next car.
Reviewer has confirmed their email address
Keywise Cars Ltd is an Independent dealership that is based in Exeter. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Keywise Cars Ltd
Speedway Garage
Exeter
Devon
EX5 4DY
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