Not interested in customer satisfaction, more interested in cheating their customers .

I got in touch with Mark at KB car centre about part exchanging my car towards a Renault Mégane they had. Mark offered me a quote for my car and when I asked about viewing I was told I'd have to pay a £250 "refundable reservation fee". This probably should've raise some alarm bells but it's been a long time since I last bought a car from a dealer so I assumed this was the norm. After I paid the reservation fee Mark informed me the car has no service history, "not the end of the world" I thought, still worth checking out. So I made the 3 hour round trip to view the car and immediately there were problems. The windows and central locking had all packed up. Only happened that morning apparently. I took the car for a test drive and it drove as it should, only complaint was that the gear stick wouldn't automatically centre like it should which made gear changes awkward. Returning from the test drive we spoke about the windows and central locking and Mark assured me they would be fixed. When I brought up the gear stick I was told it was a 13 year old car and "can't be made new". I'm not looking for new but I don't think it's unreasonable for it to be working as it should. At this point Mark told me the car also only has one key. I gave the car some thought over the weekend. I spoke with a local mechanic about the cost of putting things right. It would need a cambelt and water pump replacement due to lack of service history, gear stick issues were most likely caused by worn gear cables and sourcing and coding a replacement key altogether would cost around £8-900. I emailed Mark early the following week to say I'd decided against the car due to the amount of work it would require in the near future. I received an email reply from Aram who basically accused my of lying and making up numbers. He then proceeds to tell me that the work required can be done by them for only a couple of hundred pounds. After Mark's "I can't make it new" comment I'd be very dubious of any work they did. But you also have to wonder, if they can make the car good for such a small amount why not do that before they advertise the car for sale? After a few days of emails back and forth Aram finally tells to email Mark about refunding my "refundable reservation fee". It's been a week since I gave Mark my bank details and still they haven't given me my money back. So far I'm down nearly 200 miles worth of fuel and £250 for a car that was absolutely not as advertised. I would avoid these guys like the plague. A bunch of crooks that seriously lack manners and customer service skills.

Bought my 3rd car in 3 years from Kings Bromley Car Centre, good part exchange value love my car

Noticed on line this car dealer selling cars slightly cheaper then anywhere else ....must be a catch right? Well, I haven’t found one! Not yet anyway! It’s been a great experience buying my lovely new Eco sport Ford from Aram and his team. I phoned him several times before meeting him and viewing the car (we live 75mls away) and he couldn’t have been more helpful, putting my mind at peace. He understood I didn’t want to come all that way and he would come back on his word part exchanging my car etc and telling me the EcoSport is in good condition when it isn’t. That wasn’t the case at all. He was friendly, accurate, professional and honest. He stuck to our deal we discussed in the phone, took our old car without any problems and I now have my Eco sport Ford, much cheaper then anywhere in the UK and it drives/operates fabulous as it should. WOULD RECOMMEND KINGS BROMLEY CAR CENTRE.

Buy the mazda 6 from Kings Bromley Car Centre,after I done just 10 miles,the lights on dashboard come like Christmas tree.i took car back,they just took the lights off with computer and tell you can drive.after few miles lights come on again,again they took just low pressure light off with computer off and try drive.light com on again and later engine seized.they fix in 4 weeks engine,but never not give me the proof that they done with engine.just tell new camshaft all parts new you can drive next 100000 miles without problems,only after 10000 miles mow I need new engine.