Over a decade ago I brought a car here which I was very pleased with. Over three years he only work required was a replacement clutch which I did myself. After a couple of other cars I went back as there was a Mercedes I was interested in. Going to hriugh the service history I noticed a missed timing chain change. When I queried my this Richard became very aggressive and said it was not needed despite the Mercedes dealership confirming it was. If I wasn't talker and younger than him I would have felt quite intimidated. Subsequently I found a number of 5* reviews were written by his wife and staff.

There was never anyone there and when there finally was he was so rude I wish I never went. Definitely wouldn't buy or sell through this garage

We have just purchased our 3rd car from Kinsbourne cars, the previous 2 had both given excellent service with no trouble aOr mechanical problems. We found Richard and his wife to be easy to do business with and Richard is very knowledgable about the motor trade. We would certainly have no reservations in recommending Kinsbourne cars to others, and indeed have previously with at least one of our friends buying from them and being delighted with his purchase.

We bought a Polo beginning of Oct 2020 and explained that we needed a car immediately as our car 'died' and our son needed it to get to work. The following day the heater system failed and we contacted the garage; he said their mechanic was on leave for a week and a half so we agreed we would take it to the garage. He was willing on first discussion that his mechanic would fix the car so no cost to us, but when we called to eplain what the garage had to do and the cost; he said why would he pay for it when he has his own mechanic. He did not offer a replacement car knowing full well we needed a car and refused to pay the £190 it cost us and we chose the cheapest option.