My wife purchased an approved used X3 from Knights BMW South Staffordshire. Corrinne in sales and everyone in Knights of Stafford made the experience a joy and not a chore . We would recommend this BMW dealership without hesitation.

Knights South Staffordshire BMW is a very professional dealership.... buying the car was effortless. A big thank you to Ian Smith.

Took car into Knights BMW South Staffordshire for diagnostics to be done. Told it would be £180. Got there’s it’s £180 an hour! Then 3 days later car still not been done. They said he couldn’t have his car back because it’s under recall! My partner was firm about he only wanted diagnostics done nothing else. Only had a curtesy car because we said it wasn’t acceptable! Came back next day to Megan saying it’s still not done! Obviously my partner is not happen, firmly asked questions why hasn’t it been done, where is the customer care?? Reply was ‘we don’t make calls on a Saturday” laughable.. Then he said we will be in Monday to speak to your manager Christian, he gets there and Christian says Megan doesn’t want to deal with you anymore because of how you spoke to her. Again so funny. Just a joke, can’t handle an annoyed customer because of their poor handling and communication! Megan and Christian And everybody there are poor in what they do! Never again.

Great service and help from Jason Owen on the purchase of my used BMW. Cannot fault Knights South Staffordshire BMW and the lovely team making me feel welcome. Would recommend this dealership.

I would happily give Molly in sales 5 stars was excellent with me every time I contacted her even after id purchased, I cant thank her enough. But this review is about sales AND aftercare including the workshop. After a problem arose with my mini 4x4 countryman at 31,000 miles, which id had with a previously owned mini at similar mileage, the workshop were unable to find the fault, so changed my points, Id already had another BMW garage take a look so I had an idea and a 2nd opinion. After a few discussions, and a lot of research via citizens advice, consumer rights, automobile ombudsmen , I was advised to speak with the garage manager Christian. We came to a satisfactory conclusion with Knights BMW South Staffordshire which im happy with, although this was not put in writing so am concerned, and of course proof is in the pudding so to speak, so watch this space if/when this problem reoccurs!!

Great service contacted knights bmw south staffordshire about a 7 series, was then put onto Mark on sales who responded with a personal video about the car nice little touch. Arranged to view and was made very welcome. Very impressed that a big dealer has not lost it way and still knows how to treat all customers thank you!!!

Brought my car in for its first service at Knights South Staffordshire BMW. Staff friendly and I was well looked after will recommend friends and family.

Best BMW buying experience I’ve had so far, will be sending friends and family!!

Went back to Knights after purchasing a 1 series from the Knights Stoke on Trent branch less than 12 months before so it was still under warranty. Arranged to travel from Cornwall to part ex my 1 series for a 3 series touring. Got a phone call on the Sunday afternoon at 15:30 to say that I could not pick up the car first thing the next day as it had been recalled and was not ready to be collected. Basically forged then into aggeeing to had it ready for the end of Monday so I could make the trip. Picked up the car which had been mot'ed etc. The car set me back 23k so not a small bit of money. After a week of having the car I noticed the rear tyres were low on tread and a service light came on. II rang Knights who informed meI has to take it into have its free service within 4 weeks of owning the car to my local dealership. I did not have a copy of the new MOT asked for a copy along with a copy of the check list from the cars health check which is done when selling a use BMW. The health check showed that when Knights BMW released the car to me it had 3mm of tread on both back tyres which is the minimum allowed by a BMW dealership when releasing a used car. When I took the BMW to my local dealership to have the service they informed me both tyres should be replaced. So £600 on run flat tyres after having owned the car for 4 weeks !!! I rang BMW Uk but they could not help and I did contact Knights direct to speak Rob Gower and also emailed as he is the man in charge of these matters however I have received no response after multiply tries to contact him. Whilst I appreciate there minimum is 3mm of tread I do not accept that I was not informed when purchasing a car that it would be due to have a service 1 month after owning it. My argument, which they seem to not grasp, is that had I picked up the car and then drove it home and parking it on the drive for 4 weeks not using it at all other than to drive it from the forecourt after purchase to the service the local dealership would have informed me that the tyres would have been worn below the 3mm standard BMW themselves set thus they would have needed replacing. Totally unacceptable and I will never purchase another BMW again because of this instead now opting to buy a competing manufacturer instead.

Our first impression was very positive every thing explained and a very attentive unfortunatly their service failed at the first hurdle when they did not turn up for a test drive and didn't even ring to let us know they weren't coming i had to ring them to see where they were , I did get a call back about 20mins later to say they were tied up with another customer This does not bowd well for any future dealing with them when they can't even ring to say they are not coming or get someone else to make the call for them . Needless to say we are not confient that they can offer a good level of service if they cannot even use a telephone !