Staff from L & S Appleyard in response to Buyers BEWARE poor after service

It is unfortunate that your Audi electronic steering rack has failed after two months/ 4,000 miles covered but as the court compliant independent report stated the rack is an instant failure it does not develop over a period of time so it is with regret that we cannot offer a full repair FOC. However we feel you are being unfair by not stating we have made three attempts to resolve this issue with goodwill offers. Considering Audi quoted you in excess of £2,000 to repair we felt you were being unreasonable in refusing a repair that would have cost you £204.

Barry Connell in response to Buyers BEWARE poor after service

Unfortunately L S Appleyard subsequently renaged on the offer they made to repair the car and even tried to source parts from Ebay. I am currently getting the car fixed by an independent garage and using my credit card company to investigate this under the consumer rights act 2015.

Staff from L & S Appleyard in response to Buyers BEWARE poor after service

The offer that we made, as our email states 'was subject to parts still being available from the eBay supplier'. We did give you all the eBay details with the item number in an effort to display complete transparency. By the time you had decided to ACCEPT our offer the parts had been sold. The law states that we are perfectly within our rights to supply a second hand part as you bought a second hand car. if you expect a new part, in the eyes of the law, that would be deemed 'betterment' and a contribution would be necessary from you, which is what we offered and you REFUSED. We appreciate your frustration Mr Connell but please try to give all the facts.

Stephen Appleyard from L & S Appleyard in response to Arthur Daley/Chuckle Brothers of Dealers

Thank you for your review and comments which we were disappointed to read. We can recall quite clearly the frustration which we ALL endured whilst Harratt were trying to claim for the repair under Renaults 4 year from new warranty. Please remember we supplied you with a 60,000 miles Renault Megane that was free from fault at the point of sale and as you quite rightly said failed some five months later. In an effort to give a balanced perspective, without getting personal, the facts are, yes a glow plug failed which was repaired by Harratt under Renault UK’s warranty and they also fitted a new turbo pipe which is listed on their invoice. What’s concerning is why then days later the turbo fails and Renault UK refuse to carry out repairs under their warranty. The reason they gave was that you could not prove the grade of oil used by BT Fleet on the services that were carried out on your car at 17,991, 36,372 & 54,820 miles. We spent a great deal of time and effort chasing BT Fleet and were eventually successful in providing Harratt with the relevant information that allowed your car to be fully repaired FOC under the Renault UK warranty. These are the facts and we hold all relevant paperwork to support our claims. We feel your frustration should be at Renault UK and or Harratt Wakefield who took several weeks to honour the warranty.