I already have a Toyota and went into the Rayleigh stevenEagell to change my car.i was told my new car would be ready in September 2024 but the car came in early and I said I want to wait until the new number plate came out in one months time as of the time was agreed to be September but a certain manager in Steven eagell needs serious customer service training

I walking in to Rayleigh branch handed over my car and spoke to the lady with glass about VAC & WASH, she straight way said “it only depends on man power we have and only VAC in the front” this is not I was expecting from Toyota. Around 16:15 Mr Lewis from service team phoned me to inform that car is not gonna be ready today (no valid reason was given) and it will be ready on 28th March around 14:00. He will call me to update when to pick it up. I was trying to call the branch from 14:00 until 18:00 no body answer the phone. However, my call got connected to the call centre. She told me that she I’ll ask some to give me a call back with out asking my details. This is a shame. On 29th GOOD Friday I been to the branch @08:30 to check what exactly going on with my car. This branch was shut until 10:00am cuz of bank holiday. Thanks for the gentle man from the sales team, he step forward to help me out in this situation because service team is off for 4days. At last, I got my car back with sales invoice of £370.00 with out my service paper. When I asked where is the service paper, he said he doesn’t know anything because he is from sales team. This is my work car and I am Self employed. Because of your internal issues, I didn’t go to work for 3 days. Who is responsible for my loss ? I don’t know what exactly happen with Toyota Rayleigh branch. They let me down and lost my trust. I’ll take this matter to this next possible level. It a shame!

Unable to book a service and MOT on the same day so had to have two different waiting appointments. Arrived for MOT and was told it would be 60-90 minutes. When I booked I was told it would be 45-60 minutes. I waited for 90 minutes and asked for an update and was told they have a back log and the MOT hadn’t been started yet and would be at least another 45 minutes. Speaking to another customer she had a 5 hour and 11 minute wait for her MOT to be completed! Hope I’m not kept waiting that long! Avoid Rayleigh Weir Toyota if you can!!

Steven Eagle Rayleigh must be the worst Toyota dealers going nothing like lookers . Took my 1 year old hilux for a Toyota recall and the week beforehand had 2 calls from customer services to make sure i was coming . Upon arrival they took my truck to another workshop somewhere on the estate and i sat around for over an hour only to chase them up how long and was told they cant get internet connection to download the recall programme .i thought we were in modern times all businesses had internet lol

I brought a 30 grand car and needed a dash cam fitted the service centre overcharged for it Toyota Rayleigh have now lost a customer for good now

We bought a used car from your salesman Simon at your Rayleigh branch on Wednesday 21/04/21. When we took the car for a test drive the fuel gauge was literally on empty, when completing the paperwork for buying the car Simon said that he’d make sure the car had a full tank of petrol upon collecting on Wednesday 28/04/21. My wife had a phone calls from Simon both Monday & Tuesday trying to sell her insurance. I rang your Rayleigh branch Tuesday afternoon to speak to Simon but was told he wasn’t in the branch so I spoke to a young lady & told her we didn’t want insurance as we were staying with our current provider. Obviously Simon didn’t like the fact we didn’t take him up on the insurance because when my wife collected the car the fuel gauge was just above empty, just enough for her to get home. He also mentioned the car was free to tax but when my wife taxed it yesterday she had to pay £30. Not happy, won’t be returning & won’t be referring anybody to Steven Eagell.