Mr. Nana Tawiah is the best Customer server in my life, I ever met. I am buying Toyota from 2016 from Jemca Enfield- I changed 4 times Toyota Yaris from this showroom. This time, I was looking for my dream Toyota RAV4- Red and new version. I looked for in Enfield Toyota Showroom, was not satisfied. I looked for online and sent online request to Steven Eagell Toyota (Romford) in the middle of January this year. My plan was to buy in March or April this year. As soon as I sent request, the person named Nana, called me and gave me appointment to see him next morning. My husband and I went next morning, met Nana. I explained him my choice about Toyota RAV4. I also informed him to buy new car within part exchange. Nana spoke to his manager, left us for little wait and found my best choice RAV4- year of 2022 September no. plate. I think, Nana knows magic how to make his customers to buy car straight away. As I mentioned, I did not have plan to buy at this moment. But he made my mind to buy this car after viewing some photos and condition of the car on the same. My husband and I paid advanced and got appointment to get car week after. On 29 January I received my Toyota RAV4 from Nana with amazing service. What ever explanation I asked, he explained to us. I was very clear with his all information. Even he took us by his car to the nearest Post Office to change the car ownership as it was Motability car. I needed little service to read off little marks in the car, Nana arrange mechanic to come to my place and done the job. Still now if I call him for anything to know, he answers me. Or calls me back if I leave any massage to his colleagues. I believe, Nana built a good relationship with his colleagues and working with best Team in Romford Toyota. The service I received from Nana, I believe, he is doing the same for every single customers. I wish him all success in his future. Kind Regards. Noyomie Palma 98 Green Street, Enfield, EN3 7HP.

I found the dealership very helpful. Service was good. I purchased a new Toyota Ago X from main dealer at Gallows corner Romford. The sales man Akbar Ali was very good and polite, helped me with all buying process. He is very professional. Recommended. Ausra

To Whom It May Concern, Subject: Dispute Regarding Payment and Service Issues I am writing to formally express my concerns regarding the unsatisfactory service and lack of communication I have experienced at your dealership during the repair and maintenance of my vehicle. These issues have caused significant stress, inconvenience, and financial burden. I am seeking clarity on whether these problems arise from individual errors or systemic shortcomings. Summary of Events and Issues 1. Initial Diagnosis and Warranty Discussion Upon bringing my car in for repair, I was informed that the catalytic converter was faulty. I specifically inquired whether the repair would be covered under warranty.The customer service representative stated, "We don’t know; we will put the part first, take pictures, and then send them to Toyota."I made it clear that I would only proceed if the repair was covered under warranty, as the quoted amount (£2,700) was unacceptable.Confusingly, subsequent repairs for an A/C gas leak were covered under warranty, while the catalytic converter repair was not. This inconsistency undermines the transparency of your process. 2. Appointment Delays and Poor Communication I received an email requesting that I bring the car in on October 16, 2024. Upon arrival, I was informed that the part had not arrived, and the appointment was rescheduled for October 24, 2024.I was told I had been notified via a phone call, but I did not receive an email, which would have been a more reliable method of communication. 3. Misleading Paperwork and Warranty Dispute On October 24, I was presented with a document for £2,055 to sign. Believing this was standard procedure (as I had previously signed similar documents for inspections without charges), I signed in good faith.After the repair, I was shocked to be charged £1,855, with the explanation that my warranty was "voided" due to a gap in service history.This critical information should have been disclosed before proceeding with the repair. Had I known, I would have opted for a local workshop, which quoted £500 for the same repair. 4. Inconsistencies in Warranty Application The A/C repair was eventually covered under warranty, but the catalytic converter repair was not. This inconsistency raises serious doubts about the integrity of your warranty assessment process. 5. Service and Billing Concerns During a service on September 6, 2024, I was charged £205 for air conditioning maintenance, even though the system was functioning perfectly prior to the service. Since then, the air conditioning has not worked properly, with one side blowing hot air while the other side blows cold air. Subsequent repairs resulted in both sides emitting cold air.This issue rendered my car inoperable for taxi services for three months, during which I incurred insurance costs and other expenses without earning income.Despite repeated visits to address the issue, it remains unresolved. Each time I was assured the problem was fixed, only to be informed later that additional parts were required. My car has spent multiple days in the workshop without resolution.I have also not received an invoice for the air conditioning repair conducted under warranty, despite repeated requests. This raises concerns about transparency and justification of charges. 6. Customer Service Issues A staff member, who identified herself as "T," wasted two hours of my time with unhelpful responses and failed to address my concerns adequately. Her dismissive attitude and lack of resolution only added to my frustration. Impact on My Work The unresolved air conditioning issue has severely impacted my work as a taxi driver. Customers have complained about the extreme temperatures in my car, and some have refused to travel with me. This has resulted in significant income loss, compounded by the financial burden of ongoing insurance and maintenance costs for a car I could not use. Requested Resolutions Refund: A full refund of the catalytic converter repair charges (£1,855) due to the failure to honor the warranty and the lack of disclosure about the service history gap.Compensation: Reimbursement for time and expenses wasted due to the prolonged air conditioning repairs, including: Travel expenses incurred during seven visits to the dealership.Compensation for income loss of £200 per day over the three-month period when the car was inoperable. If I do not receive a satisfactory response, I will escalate this matter further, including seeking legal advice and filing a formal complaint with relevant consumer protection authorities. I hope to resolve this matter amicably and promptly. Kind regards, Aamir Suleman.

Time wasters advertised car was not as described or as phone conversation, when challenged and asked if they would bring it up to standard they refused and the whole experience was pushy and horrid. They should be ashamed, when I asked for the manager they said they are busy you have to go through us sales guys.....

i am in the process of buying a used toyota chr excel hybrid from toyota main dealer at gallows corner romfordthe sales man AKBAR ALI is the sales man dealing with the sale he is very very polite and very good at his job when checking the car over befor i purchase the car i found a few things need doing IE bib marks on the bonnet and bumper as well as the wheels badly scuffed with the mot only having 3 months left on it when speaking to another salesman at the romford branchas at the time as akbar was not there he told me if the MOT OR SERVICE only had under 6 months left on the car it would be mot and serviced then the following day i spock to AKBAR ALI telling him the problems and he said it will be all sorted hopfully it will be done before i buy the car apart from that i find the service from toyota and AKBAR ALI very professional and i would not hesitate to return to toyota of romford for a nother car if all the things with the car are rectified john green

I have been sending emails to this dealership since the 4th of August &. No one has got back to me. The history is I’ve been a customer for over 40 years & never had a problem until now due to the fact that they messed up my MOT & Service. I had pre booked a collection & delivery & received my reference number but the dealership decided to cancel it & inform me the day before that I had to take the car in which is NOT what I had ordered, the girl that I spoke to was very rude & went on to be very disrespectful. The whole experience was dreadful. I have had to take my car to a private garage local to me but by doing this I have missed out on my extended warranty. I have sent emails to every possible contact & have still not had a reply from anyone. Total disgusted .

I visited Toyota on Monday 7th August Thawid, was very helpful, polite and informative in showing me the Corolla & Yaris. I was hoping to have a test drive in one of the above cars and Thawid was going to come with me. However, I am a retired woman and I was on my own but his manager was unsure about letting me have a test drive for some reason even though I have a full driving licence. I was very disappointed in that decision and it put me off dealing with Toyota & I moved onto Honda who were very obliging and considerate and let me test drive a vehicle. However, I could not fault Thawid’s informative help and guidance.