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I bought my Golf from Lancaster Volkswagen. Every part of the process was easy and stress free. All the staff are friendly and helpful. I would recommend to all friends and family. Thank you all again!
The sales team were really helpful and responsive with any questions I had. I love the car, the bodywork is impeccable and the service history is all up to date. Thankyou Lancaster VW!!
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I bought a car for £38000 and within 3weeks started getting problems with it the gearbox and the car didn’t have run flat tyres on it and this company didn’t want to know so be aware not a happy customer
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I have had 3 motability cars from Lancaster VW. The cars are good, but the service for a motability customer is appalling. When I ordered the most recent car, I paid the advance payment and other extras upfront. The dealership then demanded the payment when collecting the car and I had to dig out the receipt to prove that I had already paid them. A few weeks after collecting the car, they sent an aggressive debt collection letter to my 18-year-old son who has learning disabilities! When I pointed out the error and explained, again, that the money had already been paid, wasn't owed and that it was totally out of order to be sending nasty letters to my son and not to me (the registered keeper of the vehicle), Russ Jones refused to send a letter of apology to my son or do anything at all to set the matter straight. Be warned - their attitudes are appaling.
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Bought a used SLK and received sales service from Molly. Molly was consistently friendly, helpful and nothing was too much to be asked for. Her replies were quick honest and reliable - all you need when you spend your hard earned cash. Big thanks to her !! Highly recommend! Happy customer 😊
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Lancaster Volkswagen from Lancaster Volkswagen - Cox Motor Group in response to SLK used car sale
Thank you so much Markus, Molly with be thrilled to read your lovely comments. We hope you enjoy your new car.
VW Lancaster, at long last a motor dealership with superb Customer Service. Just had our Polo Beats first service. We had the use of a new loan car and your service dept staff were very helpful and polite and complied with Covid safety. Many thanks to you all, see you again. Kind regards David and Judith Carr
Lancaster Volkswagen from Lancaster Volkswagen - Cox Motor Group in response to Customer Service
Thank you David and Judith for leaving us a great review. We're happy to hear you're both pleased with our services.
Purchased my Polo Match from the guys at Lancaster Volkswagen and I am made up. The service was second to non would highly recommend.
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Lancaster Volkswagen from Lancaster Volkswagen - Cox Motor Group in response to Brilliant Service.
Thanks Ethan, it's good to know that you're so happy with the service you received from the team.
Thank you very much for my new polo gti + i cant be more happy
Reviewer has confirmed their email address
Lancaster Volkswagen from Lancaster Volkswagen - Cox Motor Group in response to polo gti
Thanks for leaving us a 5 star review Ryan.
Purchased my first Volkswagen from the team at Lancaster. Everything was explained thoroughly before I purchased and I was able to make an informed decision. The whole experience followed the Covid-19 guidelines and I could not be happier!
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Lancaster Volkswagen from Lancaster Volkswagen - Cox Motor Group in response to Sales experience
We're pleased to hear you had such a positive experience when dealing with us Russ. We hope you enjoy your new car.
I purchased a car from this dealership back in May, The dealers didn't know a lot about the car and they did not mention the peeling tint on the back window. The car eats a lot of oil and the car had a few advisories on the MOT. I would recommend this dealership but I would suggest that anyone who buys from them makes sure that everything is as it should be before for they pay for it.
Reviewer has confirmed their email address
Lancaster Volkswagen from Lancaster Volkswagen - Cox Motor Group in response to Could have been better
Hello, we take all feedback very seriously and we are very sorry to see that your experience wasn’t up to the high standards we aim for. We will use your feedback to help improve on our services in the future. If you would like to discuss the subject of your review please don’t hesitate to contact our Brand Manager, Peter, on 01524 938803 and we will be able to assist you further. Thank you.
Lancaster Volkswagen - Cox Motor Group is an Franchise dealership that is based in Morecambe. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Lancaster Volkswagen - Cox Motor Group
Mellishaw Lane
Morecambe
Lancashire
LA3 3FB
01524 405082
https://www.coxmotorgroup.com/locations/dealership/lancaster-volkswagen
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