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Amazing service from Suzanne, thank you so much for your professionalism and knowledge. Totally recommend this garage.
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It’s not the buying a car from a dealership which makes them stand out from the crowd but the staff who you become involved with during that process who define your attitudes and therefore your future decisions. My reaching a deal with the sales department was straightforward and painless enough. However The new car hand over was completed by Suzanne Bland. Failings from the sales team were overcome by her in a professional, knowledgeable and efficient manner recovering what could have been unpleasant and frustrating. I left that day impressed by her attitude, empathy and above all willingness to put the customer first. Having returned some weeks after this I returned and again was fortunate to be dealt with by Suzanne. Same attitude as before with a friendly welcoming attitude reinforcing my high regard for her. Again I left with my issue resolved with her high standards to customer satisfaction. I have worked all my life employed in roles dealing directly with the public in challenging roles and have always rated customer service as the driving force in my decisions as to whether I return with my business in the future. It is rare in these pressured environments Suzanne finds herself to find that using her time to ensure customers leave valued is important. Well done to her and I hope Lancaster Volkswagen appreciate her valuable contribution
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Suzanne was extremely pleasant is extremely. She was extremely pleasant during handover.
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Picked up the new car today, Suzanne Bland, was great, very efficient handover and we were both very happy with everything.
Fuss free experience with VW Lancaster. Louis Thurlwell was really knowledgeable and made the car available for me to test drive with no issues even though I had no appointment. Good communication of documents. Suzanne Bland did the handover and it was on time and again, a fuss free experience. Went over all the controls etc thoroughly and clearly. Overall great experience and I absolutely love my new T ROC. Thank you to all the staff as everyone was lovely
Reviewer has confirmed their email address
Many thanks to the staff @ Lancaster Volkswagen . Seamless experience, Thank you Ben , Russ and a special thank you to Suzanne , your attention to detail was perfect . Thanks again
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Brilliant service received when collecting our new Tiguan, showed us all we needed to know about the car, more than helpful and highly recommended
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Very good helpful service in delivering/handing over our new Golf. Thanks to all concerned
I’d like to take a moment to appreciate the help from Suzanne, and Ben from Lancaster Volkswagen, made the process of buying a car so easy and simple and fly through! Great deals on at the moment, and excellent polite customer service, always willing to go the extra mile! Highly recommend Suzanne for the handover of my new Polo today, and Ben for sorting out all sales side of things! 10/10! :)
Reviewer has confirmed their email address
Thankyou Suzanne for your help very helpful kind and sufficient thankyou to everyone in the team 😀
Lancaster Volkswagen - Cox Motor Group is an Franchise dealership that is based in Morecambe. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Lancaster Volkswagen - Cox Motor Group
Mellishaw Lane
Morecambe
Lancashire
LA3 3FB
01524 405082
https://www.coxmotorgroup.com/locations/dealership/lancaster-volkswagen
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