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*** CAUTION! - DO NOT USE LANGMANS **** Please read!! I had been hunting for a specific car for a while and finally found it at Longmans. Within my price range too. I live 90 miles away from the Trowbridge but it was the car a was after. These guys are very helpful. On driving home I had a warning message, then another... omg I thought! I brought a bag a nails. On arriving home I called them. Did what they said and got the car plugged in at a local garage to check the fault codes. Once the fault was identified instead of me travelling back to get the repairs done they paid the local garage directly. Wow, great customer service!. However, all is not good. More mechanical faults appeared a week later. Under the so called "3 Months warranty on all cars" I called them up. My local garage quoted £870 for the repairs but Mr Dodgy car dealer said "Thats mostly labour costs so bring it in we can do it half the price". I did. Only to be told I have to "Contribute half" But not half the 450 half the 900 they was was going to charge me!. yer as if. Anyway I was given a car to use for the 3 days. OMG! I Found out when i got home the car had NO TAX!. Panicking I checked the the insurance ... NO INSURANCE!! (luckily i could drive it on my own policy!). Mr Langman's reply was "It is taxed (not - DVLA even confirmed this to me) AND the insurance is my responsibility?, nice to have actually been told that when i took the loan car!!!. Well, when i got the call that the vehicle was ready i went to collect. The best thing to do is not use this place! the warranty means nothing. Mr Langmans quote "We can charge if we want to". ** STAY AWAY! **
Langmans have been good, they didn't have time to MOT the car before I picked it up but true to their word they booked it in a week later and did it free of charge, the car flew through with no problems. They were nice people and a good dealership to deal with.
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Mr Chapman in response to langmans review
I think Richard Langman has his local regular customers who rave about his service. In my experience, and in my opinion his warranty and word mean nothing. He led us to believe he would sort a rear brake issue on a car we bought from him while still under his warranty. At a major service by our local garage it would appear nothing was done at all.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Langmans
Riverway
Trowbridge
Wiltshire
BA14 8LL
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