5 star service from manager Malcolm. Call me back as promised, offered immediate repair same day, provided refreshments whilst colleagues fixed the tyre, within an hour - brilliant. Helped me update the Lexus App and explained the service plan benefits. First experience of Lexus service exceeded my expectations, well done Malcom.

Big thanks to Richard and josh Moore at Lexus Leicester for making my day picking up my new RX 450h Takumi hassle free. I have been a regular for many years and this is my third Lexus vehicle for me they go that one step further again josh thanks for you’re patience in trying to learn the cock pit controls well done Lexus mr R.Green.

I bought my first Lexus from these people only yesterday. I began the process last week, and I must say that their sales rep was probably the best I’ve ever had dealings with over the many years of my purchasing cars.. Leon dealt with me in a most professional manner; not the usual pushy car sales person on the make. I found him quite open and refreshingly honest, well mannered and reassuring when dealing with my purchase. He kept me up to date throughout the whole process. He even met me at Leicester station and transported me to the showroom, which was a big help as I’d travelled 130 miles to see the car, All in all a great experience. Highly recommended.

I bought Audi A6 in Lexus Leicester on 28/04/2018. There was not any pressure when buying and listened to everything I said. I was ecstatic. They fulfilled all the promises , that were given to me. Special Thanks to Harry Pankhania (Sales Executive) !!! I advise everyone this Lexus salon !!!

Quite frankly the worst service I have ever had to endure on such an important purchase. The tale of all the problems is too long but one of the appalling misrepresentations was the installation of DVD screens and an ipod connector. We thought these would be Lexus approved but they were sourced and fitted externally. They are nextbase DVD units and a £50 add in ipod connector. They charged £750 plus VAT for these if we had known they were not Lexus approved we would have got these fitted ourselves at a lesser cost at Halfords. We were completely ripped off and frankly these guys do not deserve the Lexus brand. The contrast between them and the service you receive at say Lexus Lincoln is astonishing.