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12 reviews from our car dealer reviews community
Leave a review for Mercedes-Benz of Leicester
Leave a review

12 reviews from our car dealer reviews community

Leave a review for Mercedes-Benz of Leicester
Leave a review
"Fantastic service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from mollie, nothing was to much trouble, no pushy sales pitch, just knowledgable and service with a smile. Thank you mollie

"Wonderful experience and first class "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hey Mercedes , I was only in for a spare part and was welcomed by a lovely lady called Kelly who showed me round and couldn’t believe how far advanced the designs and technology in all the ranges. My Mercedes sadly will be handed down to my son and I am coming back in for a CLA which she said she also had. I thought it was just sales talk but she went out of her way to show me hers which was lovely and shiny black model as there wasn’t another black one in there. Thanks for showing yours to me Kelly and all the knowledge and explaining how the cars now talk to you. Very much appreciated and you have restored my faith in your products especially after my clutch problems . Five stars + from me See you soon RG from Hinckley

"ABSOLUTELY SHOCKING!"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a 2nd hand vehicle, paid cash, promised a service before collection.... not done. No after sales at all! Car been off the road at dealership a total of 69 days since purchase. Asked for refund and they want to include the "loan car" period..... SHOCKING SHOCKING SHOCKING. I would 100% NOT recommend this dealership, no wonder they've only got 3.5*** and ranked #61 out of 120, that's just under 50%! Wow! Defo recommend going elsewhere

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A big thank you to Mollie for making our car purchase so easy. No question or problem was too much to resolve. Many thanks and keep up the good work! Thanks to Simeon also. Highly recommended.

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"Excellent customer service. Thank you."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the second time that I bought an amazing young man called Sebastien to the show room. We were met by Lewis Davis who has a fantastic report with Sebastien. Lewis was kind, considerate and full of fun knowledge. He made the experience really special, taking Sebastien out in the G63. Once again, Mercedes-Benz of Leicester, you are superb. Thank you.

"Brilliant customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fabulous experience. A friendly helpful service. Would definitely recommend a visit if looking for a mercedes. All employees were extremely caring and helpful especially Andy.. great guy.

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"Very smooth and professional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Throughout the process of purchasing my vehicle the staff were really helpful, particularly Lewis Davis who helped with everything throughout he process. Everything was explained and made crystal clear, and I am very happy with the service provided. I would definitely recommend this dealership should you be looking to purchase a Mercedes - Benz.

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was in the Leicester showroom on Saturday and it was a great experience. The staff were really helpful especially Alvin the sales man that looked after. He was lovely & very helpful. All the staff were very friendly & efficient

"Recall "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked car in due to engine light coming on to get issue rectified & got approved local garage to look at it 1st, was told it would be covered by recall as know failure of part so got it booked in on a Friday they had it the whole day, & rang at 17:30 to say you can pick up on which was impossible to get there before they closed at 18:00 due to distance & city traffic. Anyway got there Saturday morning waited around half an hr, upon receiving keys I asked had issue been resolved & was told yes to which I questioned so no more engine light on. Only to be told they did an software update & engine light was still on, I then replied nothing has been resolved then & the man gets all defensive with we updated the software. I informed him that was not the reason for the car being booked in, told me leave it with me & I will call you on Monday as have to get a work order to get it dealt with. A whole month of me ringing them each week & no one getting back to me & trying to get this work carried out. This place is a clown recruitment centre you just get passed around from one department to another, no one seems to communicate with each other, so much for calls are recorded for monitoring & training purposes !

"Guaranteed valuations on line scam"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got a valuation on line £63050 guaranteed for 14 days went to give the car to the Leicester dealer and they offered me £58000 what scam Mercedes-Benz valuation is a big scam manège simione not doing his job right

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Dealership Information

Mercedes-Benz of Leicester is an Franchise dealership that is based in Leicester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
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Warranty
Ratings
12 reviews3.4 out of 5 stars — Rated Average
Excellent
7
Very Good
0
Average
0
Poor
1
Terrible
4

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  • Contact Information

    Address

    Mercedes-Benz of Leicester
    9 St. Georges Way
    Leicester
    Leicester
    LE1 1SP

    Get in touch

    0116 214 5266
    https://www.inchcape.co.uk/dealerships/mercedes-benz/leicester/

    Opening times

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    Dealership Statistics

    58%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mercedes-Benz of Leicester

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