Once they have your money, the customer service is beyond appalling. I purchased a Caddy van from this dealership eight months ago. The sales process was fantastic. The van was only two years old but has had ongoing issues as the starter motor is faulty. I have had to call VW breakdown Assist six times within the last two months and last week, VW refused to look at it after it was booked in months in advance purely because I asked to escalate a complaint after having days of my time wasted due booking errors by the incompetent staff in aftersales. In response to my request to make a formal complaint, I was told to leave and take my van elsewhere if I had a problem. I have had days of my time wasted by this dealership with MOT errors, service mistakes and incorrect information logged during calls. I have now had to instruct a solicitor to commence legal proceedings due to all my losses incurred. Having read some of the other reviews, it's very apparent that I'm not the only customer to have been subjected to this conduct. The two women who work in aftersales named Celine (front desk) and Charlotte Cane have the most unbelievable attitudes...the latter being a manager apparently. She told me to leave the dealership after I asked to speak to her to escalate my complaint. Her way of dealing with a unhappy customer is to raise her voice and state it's tough luck if you're not happy with the service. Those females are happy to sit there and giggle away while customers have their entire day wasted waiting for them to rectify their continuous errors...I've never experienced disrespect or arrogance like it. I would strongly advise anyone to avoid using any Parkway VW dealership following this experience. I have ample evidence to present in court and I am actually looking forward to publicising my case in order to warn others who could potentially fall into the same trap. They have got away with robbing customers for long enough. I also escalated my complaint to the Regional Sales Manager Wayne Michael and requested he listen to the threatening calls made by the staff from this branch and to view the footage from my visit where they refused to work on my vehichle after I asked to escalate my complaint, a van which I purchased from them and is still covered under warranty. He failed to investigate the matter but fortunately I have all the conversations recorded which highlight all the lies and shocking staff conduct. Making a complaint is clearly a sore subject at this dealership and they will have you out of the door to ensure it doesn't happen. It's absolutely unbelievable that this branch remains operational and its clear that it's soley down to the fact that they are prepared to cover up for each other from the top down. I've never experienced blatant lies and corruption like it. Avoid VW Parkway at all costs or be prepared to lose some serious money on your purchase, along with having abuse hurled at you from the riff raff that you have to deal with in aftersales.

I just been into VW Leicester Parkway, I had previously booked a test drive for the VW T-Cross at 3:00 pm. The car representative for VW (Gemma Newbold) was not available at the time, which was very dissapointing considering the test drive was organised with her. 30 minutes I had been waiting with my dad and no one had welcomed us. Eventually a representative had seen we had been waiting a while and explained that a manager called “Olly or Ollie” will be organising our test drive. At no point did the manager apologise for the unprofessionalism and lack of customer service. It was until my dad had explained we had been waiting for 30 minutes and it was not acceptable considering we had booked a test drive for 3:00 pm and it’s 3:30 pm until we were “looked after” by a representative. The manager had explained he was short staffed, I had explained if you knew were short staffed why book a test drive if you don’t have representatives to provide professional customer service. He did not acknowledge how this was wrong. The manager then explained that I am “delaying time to go out for a test drive”, he failed to acknowledge how the original car representative who was meant to be dealing with my test drive was unavailable and pretty much blamed me for the short amount time we would have had to test drive the vehicle. At this point me and my dad chose to leave the showroom and file a complaint with VW Customer Service. I am very disappointed with the level of customer service delivered by VW Parkway’s Leicester Team and have escalated this further.