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One of the best customer service i ever had, the staff were amazing, they all were very helpful. These lads picked me up from train station. I was given a vip service. The car was fully valeted, very clean and good drive. Its been 6 months i had the car never had a problem. The staff offered me tea and snacks. I would give them 100/100. I hope their business expands would recommend to everyone. The best dealers in Peterborough.
VERY GOOD SERVICE WITH MY NEW PURCHASE REALLY HELPFUL THANK YOU LILY MOTORS
Bought a Toyota Avensis at the end of July. No end of trouble with it after a week of having it. Lily Motors would not help us in any way. Car will probably have to be scrapped now within 6 weeks of buying it. No customer service. You bought it, you deal with attitude. Going to Trading standards later today. Seriously cannot recommend these people. Absolutely awful.
Do not go to them. The worst dealer ever. I bought a car from them a week later it wouldn't start. I called him and he said he will sort it out and gave me about ten different times and days and I am still waiting. He wasted days of mine saying that he would come at 9 am then 12 and then 6 pm but never did. Eventually he came and looked at the car and said its nothing just the stater motor and he took the keys saying he will take the car later on and drop it of later but didn't now he's got the keys and I am stuck. The worst customer service and waste of time ever. I currently considering legal action.
Unknown from Lily Motors in response to Khan
Lily Motors would like to make people aware of our side of the events for this review. Mr Khan, who brought a vehicle off last week was discounted on the sale of this car. He called no one from our team so we could not have given him times or messed him around. As we was short staffed we arranged a recovery for Mr Khans car. This car is currently in the process for a repair in the garage. Lily Motors.
I would say do not buy a car from them. If you really want to buy a car then call the AA for an independent inspection as I suspect all their cars are badly damaged and repaired if my car is anything to go by.
Unknown from Lily Motors in response to Toni
Regarding this review we haven't seen this customer at our business. To our knowledge he hasn't come into our premises. Also for Toni reference on what he said in this review I would like to make it clear that all of our vehicles are checked by our personal mechanics before they are advertised on the forecourt. Thanks, Lily Motors.
Very helpful and a pleasure to deal with, a few minor points that I noticed on inspection were dealt with, with no questions. Vehicle was ready for my collection as agreed. I would use again and would have no problem in recommending Lily Motors.
Reviewer has confirmed their email address
They were really helpful on the day, the customer service seemed to drop off a little once my payment went through though. Lilly Motors took a long time sorting out the paperwork, giving me dates and not meeting them but once I got the car it was fine and I was really happy with it. Overall I think I would recommend but there are areas where they can improve.
Reviewer has confirmed their email address
Bought a car from Lily Motors and was promised it would be cleaned inside and out, it wasn't. Was told it would be delivered at a fixed time, it wasn't. It had a water leak, and I was told it would be fixed, it wasn't. Took it back, three days they had it, and it looks like it was not done properly. They continued to deceive me about fixing it. The warranty is not worth the paper it is written on. Would never go to them again and would not recommend Lily Motors.
Reviewer has confirmed their email address
Bought a car from Lilly Motors and was offered a test drive but it was literally a 200 yard drive around the block. Drove home and within a day the head gasket went £800+ job to fix. Asked for a refund, received £1000 of my £1700 3 months later and now 6+ months later still waiting on £375 after we agreed to go halves on the cost of towing the car back to Peterborough. The signs were there as I bought the car, one of the men was on the phone to a customer who was obviously unhappy at being told one minute that her car would be delivered before 13:00 pm, to then being told she would have to pay extra and that the car was still in Peterborough at 12:00 pm that very day still having its MOT done. Lily Motors is definitely one to avoid.
Was sold a vehicle. Had trouble arranging a pick up date then told that they wanted more money after leaving a deposit because they had to put an MOT on it. Was also promised a service and valet which the car never received. After two days of owning the car the brakes failed luckily I am with the rac. The car is now in the garage having the brakes done and a service. Seriously would think twice about buying a car from this trader. Would have taken the car back but cant handle dealing with this trader again.
Car Dealer Reviews has been notified by the owner of Lily Motors that they are no longer trading and have CLOSED down.
Manufacturers: Sells a variety of makes and models
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