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In August 2020 I bought a Skoda from Trust Ford Mallusk within a week the engine management light was on and for the next six months this car had a series of electrical faults and was back in the Ford garage seven times. I demanded a refund repeatedly but I was told as they fixed the problem and that the electrical problems were all different then there was no refund. Once my warrant expired I was told to contact the motor trade Ombudsman to lodge a complaint. I have dealing with them now for six months and no progress. This Skoda is still siting in my drive way with the same electrical faults and I am forced to sell it off with a loss of £2500. I had been dealing with the area manager of Ford Greg Whan and also contacted UK manager John Lehmann. Neither of them could care less and I have been left with no confidence in Ford as a brand. I would never purchase a car from this company again.
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Called into the transit centre and met Sam. Asked about a number of vans but was pushed to the demo vans as what I wanted did not exist. I wanted new not used even though only owned by them still not new. Let customers buy what they want not what you want to sell
Couldn’t of picked my perfect car without the help of Conor Hughes, who provided an amazing service and ensured that the car was outstanding before I drove it away. Couldn’t of asked him for more help as he stuck by his word throughout.
Very fast service, showroom at TrustFord Mallusk has some nice metal
Just got my new car from ford Mallusk. The service I received was second to none and nothing was too much trouble. I honestly don’t know why I waited so long to come here! We were very well looked after by Taylor and I really could not fault him or his customer service. Very happy customer and I would definitely recommend.
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I left my cmax into Trust Ford Mallusk in January as the passenger window was stuck halfway down they fixed it and last week the same thing happened I was told as my car was now out of warranty I would have to pay but they couldn't look at it for 5 days this is in November with two babies in the back with the window open, I argued that the repair they done should be guaranteed but they said that expired when the warranty was up I took it to an auto spark who showed me that they had not even put the screws back in the door and they had only half fixed the problem which was water getting in the door! I phoned mallusk again to complain about it but lack of care was hopeless I have now complained to for and am changing my car a three year old car that lets water in the door!
I have had my ford focus in this Lindsay ford Mallusk garage on more than one occasion during the past 2-3 yrs. The latest piece of work undertook some months ago / 2017 comprised myself delivering this vehicle to the parts/ service reception staff and suggesting to they that I believed the vehicle was missing and ready for stalling due to what I thought might be a head gasket blowing and possible water in the fuel system. The vehicle was returned to me later that day after my having to wait around for some 9 hrs and were I was handed a bill for 150 pounds and told that it did look to be a possible head gasket problem ( cost about 1200 + pounds to repair and there was possibly water in the fuel system, basically what I had suggested to their reception staff earlier that same day. A cracked water bottle was the problem as I have found out and had repaired since elsewhere at a minimal price. GB, Newtownabbey, 2017
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TrustFord Mallusk Car and Transit Centre is an Franchise dealership that is based in Newtownabbey. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
TrustFord Mallusk Car and Transit Centre
31 Mallusk Road
Newtownabbey
Antrim and Newtownabbey
BT36 4PP
0343 318 3465
https://www.trustford.co.uk/locations/1871/mallusk/
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