After purchasing an Audi flagship model an A8 with only 3100 miles on the clock, from start to finish has been a nightmare, poor service disregard for vehicle, poor workmanship, no responsibility for mistakes, constant delays and excuses, work not carried even after being told it has been carried out, constantly chasing to find out position of vehicle repairs (I must mention that the vehicle never actually malfunctioned all the problems where caused but the dealers lack of customer care and duty of care). After all the BS given by this so call professional outfit, I have regrettably bid farewell to a vehicle that is built to an outstanding quality, but what a shame that the dealers who look after them are not capable of providing the service the vehicle justly deserves. So with a very very negative position I now bid a farewell to Audi and hope never to have the misfortune to have to endure this ever again. Brilliant cars but beware of 3rd rate support and customer service at Liverpool Audi.
Misleading sales tactics. I'd avoid and go elsewhere. £300 service reduced to £100 and I was asked to remove my negative review which I won't be doing as I have not had any positive outcome to my complaint raised Nov 2017. Remains I'm going. Never set foot at Audi Liverpool if u actually paid me too!! Lack of customer care.
Make sure you have all your agreement in writing, Sales team make false promises when selling. Still waiting to hear the outcome from Audi UK and next stop will be my solicitor.
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Audi Liverpool is fine while you are buying the car, once they have your money, forget any customer care. Bought a 2 year old car from them, within a couple of months reported a brake judder, took until recently to get warp discs sorted out and that was only through going through Audi UK to complain. Discrepancy in paperwork showing 2 different mileage readings. Customer care is not existent and this goes right up to higher management. Spend your money elsewhere better still, go to Williams up the road, now they really do know how to treat their customers.
Reviewer has confirmed their email address
Got my new Audi yesterday and I would like to thank Andy McCarrick at Liverpool Audi for finding me a great deal! Felt like he was going out his way to get me the best deal he could! Couldn't of asked for more.
Liverpool Audi is a large dealership for the German manufacturer in the Merseyside region. As a Jardine dealership we have access to numerous Audi vehicles and services, as well as unique special Audi offers to make ownership of an Audi car more affordable. Our base on Sandhills Lane makes us particularly convenient for local motorists, and if you need to travel we're close to the Sandhills train station.
Excellent customer service is of vital importance to Jardine, and the Liverpool Audi dealership has a friendly atmosphere. The large, open showroom houses stunning Audi cars, and our helpful team members can explain the benefits of each model to help you reach to a decision. If you need Audi aftersales services, you can be confident of a suitably high level of maintenance, as our mechanics have been trained by Audi.
In keeping with the manufacturer's reputation as a prestige automaker, our Audi showroom is at the forefront of contemporary engineering. Visit our aftersales service centre for a high standard of maintenance, whether you need a simple Audi MOT test, bodywork, or accident management. Expert technicians will complete vehicle health checks when you visit, to identify any potential problems including any Audi warning lights. Should any parts of your Audi need replacing, we'll use only authentic Audi parts and accessories.
Similarly cutting-edge, the Liverpool Audi showroom hosts some of the smoothest models on UK roads today. Cars like the Audi A7 Sportback and the Audi S3 are perfect for those looking for a dynamic drive, while the muscular Audi Q5 takes SUV versatility to a new level. Approved used Audi models are also available, and every pre-owned car at Liverpool Audi undergoes stringent testing to ensure that it meets our high standards.
Disabled motorists can also choose a bespoke car, tailored to their requirements, from Liverpool Audi - we are an official partner of the Audi Motability Scheme. Please contact us to find out more about the Scheme at Jardine. Commercial customers in need of business vehicles or fleet advice can take advantage of our fleet team's extensive knowledge and our wide range of finance solutions.
If you do not qualify for the Motability Scheme, you can still benefit from special Audi finance offers on our Audi cars. Promotions are available on new and used cars and aftersales services, and they frequently change. When you choose an Audi vehicle we'll even help you to select the right payment scheme for it, to ensure that your new car is cost effective.
If you have any queries about the cars and services at Jardine Liverpool Audi, please contact our helpful team today using the details provided on this page. Our showroom is open long hours on weekdays, and if you can only make a weekend we open on Saturdays, and the sales department is available for business on Sundays.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Liverpool Audi
41 Sandhills Lane
Liverpool
Merseyside
L5 9XN
0151 790 3986
https://www.jardinemotors.co.uk/audi/dealership/liverpool-audi/?utm_source=car-dealer-reviews&utm_medium=referral
Mon | 08.00 - 18.30 |
Tue | 08.00 - 18.30 |
Wed | 08.00 - 18.30 |
Thu | 08.00 - 18.30 |
Fri | 08.00 - 18.30 |
Sat | 08.30 - 17.30 |
Sun | 10.00 - 16.00 |
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